VMware Support Specialist at BASFAs a VMware Support Specialist at BASF, my role involved delivering operational services while ensuring incident and change management of supported virtual servers (following ITIL processes). My goal was to minimize unplanned downtime in the customer's production environment. Key responsibilities included:Taking ownership of incidents, updating the incident and initiating investigation.Diagnosing and prioritizing the response based on the Priority and Severity of the issue.Efficiently using technical scripts, diagnostic tools, and known error databases.Liaising with 3rd party providers for assistance in identifying a series of events.Implementing the solution and testing that the resolution has fixed the problem.Ensuring compliance with ITSM & SLA standards by observing the Incident Management lifecycle processes.My technical skills included:Troubleshooting hardware faults and evaluating performance.Managing blade and blade enclosure systems.Installing and configuring VMware ESXi.Setting up clustering and high availability, VMFS, and file systems support.Managing vCenter and troubleshooting VM and ESXi related problems.Performing storage vMotion and vMotion tasks.Troubleshooting ESX Network issues such as vNetworks, vSwitches, Distributed Switch.Configuring and troubleshooting VMDK files and managing snapshots and VMware licensing.Analyzing ESXi and vCenter Server log files and using command line tools for ESXi and VMware site recovery.Managing networking protocols such as TCP/IP, DNS, DHCP, NAT/PAT, and VLANs.Configuring external disk arrays and RAID configurations.In this role, I demonstrated my ability to efficiently manage and troubleshoot virtual servers to minimize downtime, ensuring compliance with ITSM & SLA standards.

IT Operations Specialist at BASFAs an IT Operations Specialist at BASF, I was responsible for delivering operational services while ensuring incident and change management of supported servers to minimize unplanned downtime in the customer's production environment. Key responsibilities included:Taking ownership of incidents from Level 1 Support, updating the incident and initiating investigation.Diagnosing and prioritizing the response based on the Priority and Severity of the issue.Efficiently using technical scripts, diagnostic tools, and known error databases.Liaising with 3rd party providers for assistance in identifying a series of events.Implementing the solution and testing that the resolution has fixed the problem.Ensuring compliance with ITSM & SLA standards by observing the Incident Management lifecycle processes.My technical skills included:Excellent knowledge of currently supported MS Windows server platforms, including performance, reliability, and event logs' analysis.Evaluating server performance and conducting health checks.Managing file and print services, security, and protection, as well as OS backup and restore.Monitoring and managing devices and disks (local and remote attached).Administering Microsoft Active Directory Services and User Accounts, as well as managing Microsoft Clustering and Network Services.Managing MS proxy and firewall solutions, Terminal services, and Windows Patch Management.Knowledge of virtualization technologies such as VMWare and Citrix, as well as cloud management and enterprise antivirus solutions.Configuring and managing external disk arrays and RAID configurations.Troubleshooting and maintaining hardware, using standard HP tools for monitoring/deployment/management/troubleshooting.In this role, I demonstrated my ability to manage and troubleshoot supported servers, ensuring compliance with ITSM & SLA standards.

As an IT Systems Administrator, I was responsible for managing and maintaining a 130+ mixed PC & Server environment (Windows/Linux), ensuring 24/7 uptime. My main duties included evaluating, monitoring, and enhancing the IT infrastructure with an emphasis on availability, reliability, scalability, security, data confidentiality, and system integrity.To ensure optimal system performance, I installed upgrades/patches, established system monitoring, and maintained security protocols. I also ensured that all server hardware, operating systems, software, and procedures aligned with organizational standards and strategic business plans.In addition to this, I provided training to employees across multiple departments on network operations, including log-in procedures, network management software, permissions, printing issues, security, and software usage.Furthermore, I performed hardware assembling and maintenance for office PCs, servers, specialized radio equipment, and hardware. I also provided software installation and support for various types of Operating Systems (Windows XP, 7, 8, 10 Windows Server, and Linux), Business (CRM) & Office software, specialized radio station multimedia software, and databases.I provided LAN installation and maintenance of routers, switches, and infrastructure for office networks. Additionally, I provided 24/7 remote and on-site support in case of critical conditions. I also set up and provided support for server software for streaming multimedia such as IceCast, EdCast, and IP-based hardware streaming devices. I provided support for IP-based telephony service as well.Lastly, I set up, tested, and provided support for different Virtual Machines (VMware and Hyper-V based) for specialized functions and tests with different radio station-specific tasks. I also provided technical support for 6 radio stations: N-Joy, Z-rock, ClassicFM, JazzFM, Melody, bTV Radio.

Editorial Director (Technology Editions) at HiEnd Publishing.- HiComm Magazine- Hi-Fi Magazine- Telephone Magazine- GamePlay Magazine- www.mobilenews.bg

Editor in Chief at www.hicomm.bg, responsible for managing and developing the tech-news website. Develop and implement new site features, and create and organize interactive online games. Manage the daily publication of news and articles by other authors, ensuring high-quality content and style. Provide support for the banner management system (OpenX and Google Double Click). Analyze real-time information using Google Analytics and other CEO tools, and communicate with clients and advertisers.As the Editorial Director (Manager) at HiEnd Publishing House, I was responsible for managing and overseeing all technical paper magazines, including HiComm, Hi-Fi, Telephone, and GamePlay. I managed and provided direction to the Editors in Chief, and developed and implemented the overall strategy for the magazines. I also communicated with strategic corporate clients and advertisers.As the Editor in Chief at HiComm Magazine, I planned the content for the print editions and ensured the quality of the articles and news by working closely with authors, designers, and logistics support teams.As an Editor at HiComm Magazine, I created and edited news and articles related to mobile communications, computers, IT, and new technologies, ensuring that all content was informative, accurate, and engaging.

Team Leader at Phone Information ServicesManaged teams of information search specialists in a 24/7 information agency (Mtel Info 911) that delivered various types of information in telecommunications and other areas of interest.Provided technical support by phone and remote access to ensure optimal performance and minimal downtime.Collaborated with other team leaders to develop and implement strategies to improve service quality, efficiency, and customer satisfaction.Conducted regular performance evaluations and provided feedback to team members to foster continuous improvement.Ensured compliance with all company policies, procedures, and industry regulations.Trained and mentored new team members to ensure a smooth transition and maximize their potential.

Proficient in computer hardware assembly, testing, and troubleshooting. Experienced in installing and configuring various types of software such as operating systems, business applications, and multimedia tools. Skilled in building and setting up LANs, as well as installing and configuring IT-related hardware and specialized software products.

Designed print advertisements for newspapers and magazines using Adobe Photoshop, Corel Draw, Page Maker, and 3D Studio, among other tools.Created visually appealing graphics to enhance the overall design of the advertisements.