WGSN is the global authority on consumer trend forecasting. We help brands around the world create the right products at the right time for tomorrow’s consumer.Account management and Renewal the subscription• Managed a portfolio of over 100 key accounts, driving successful renewals and maximizing account lifetime value• Implemented effective upselling and cross-selling strategies to achieve revenue growth targetsCustomer experience• Delivered engaging on-boarding experiences for new clients through tailored on and offline product presentations• Proactively monitored customer health metrics and usage data to identify growth opportunities • Developed and executed strategic plans to enhance customer satisfaction and drive expansionBuilding strong relationship• Cultivated strong relationships with key decision-makers across customer organizations to foster long-term partnerships• Conducted in-depth account analysis to uncover new business opportunities and tailor product offerings to meet evolving customer needs

FASTFIVE is No.1 Co-working space platform in South KoreaInbound Sales• Conducted consultative sales with inbound leads to achieve consistent over-achievement of branch sales targets (98% monthly average)• Demonstrated strong sales acumen and performance through consistent attainment of individual KPIsOperations• Managed essential operational tasks including accounting and real estate documentationCustomer Service/CX• Drove customer satisfaction and loyalty through effective membership management, community engagement, and new team member training• Leveraged CRM tools (Zendesk, PipeDrive) to optimize customer interactions and processes

Soomgo is the leading local services marketplace in South Korea connecting customers with providers across over 1,000 local services.Content Marketing• Drove a 500% increase in User Acquisition (UA) within five months through the development and execution of high-impact content strategies• Demonstrated strong writing and SEO expertise by creating engaging content optimized for Naver and GoogleInner Branding• Enhanced corporate brand visibility through the production of over 60 employee interview articles• Cultivated a strong company culture by developing and executing content strategies to highlight Soomgo's values and work environmentCRM Marketing• Managed and grew a robust social media presence across Naver, Kakao, Facebook, and Instagram.Successfully implemented influencer marketing campaigns to expand brand reach• Optimized customer engagement and retention through data-driven CRM and email campaigns using Braze

• Spearheaded successful event execution, including monthly and annual gatherings, ensuring seamless event management and attendee engagement• Effectively promoted events through targeted outreach to members via email and phone calls, as well as strategic online postings• Conducted in-depth market research, encompassing economic analysis of East Asian markets and a comprehensive study of Austin, Texas