Heading India End user support and IT Infrastructure.The position is responsible for -The delivery and support of local personal computing services, desk-side support, end-user requests and related IT infrastructure including audio visual services to sites across India. Key Responsibilities - This role ensures that approved OLAs/SLAs are met, and the overall site operations are in good “health”. Will implement strategies to ensure the delivery of agreed-upon service levels. Partner with Technology Services (TS) functional teams and/or vendors to provide in-catalog services efficiently and with high quality.Drive End User Training and Adoption of Critical TS / EUS Services and Programs. Ensure in-scope local infrastructure services are delivered per current SOPs and approved OLAs/SLAs. Ensure that overall site operations are in good health and in compliance with Standard Operating Procedures (SOPs) and processes using Site Metrics, Compliance Checks and Reports. Ensure local / site end user computing assets are standard and secure. Understand and align to the TS goals and objectives, recommend process improvements, and propose cost savings or cost avoidance solutions. Implement required tasks for local, regional and/or global projects and activities undertaken by TS in support of its mission as opportunities arise. Act as TS on-site Point of Contact for India as well as incident and service request escalation contact for IT Shared Services partners, Business Unit IT (BU IT) partners and business clients.

Vendor contact management, Amazon Marketing Services, Advertising and strategies (AMS)

Started working as Associate.