Tim Ricketts Email & Phone Number

Rapid City Sd

-Review and interpret construction plans and hardware/door schedules for the purpose of manufacturing custom hollow metal frames and doors per customer specifications.-Review manufacturer’s hardware templates to identify issues or incompatibilities in the various hardware configurations specified by customers. Provide solutions accordingly.-Familiar with most hardware manufacturers (Assa Abloy, Von Duprin, Hager, etc)-Create and deliver blueprints internally for production of HM frames and doors-Develop and implement process changes to improve production, timelines, and efficiencies-Manage day-to-day business, customer needs, scheduling

Rapid City, South Dakota, United States

Casper, Wyoming Area

Promoted service quality excellence and customer satisfaction.• Reviewed and analyzed downhole equipment performance, driving improvement of equipment utilization and service quality metrics.• Performed root cause investigation and trend analysis, eliminating recurrence of preventable failure mechanisms.• Ensured organizational adherence to customer KPIs and End-of-Job Customer Surveys, realizing 98.5% equipment uptime, and 60,000’ Mean Distance Before Failure, demonstrating client satisfaction.• Recognized with 12-Year Service Award, delivering consistent performance excellence and dedication.

Casper, Wy

Directed $59M budget, 200+ associates, and rigsite delivery of services to customers.• Championed focus on safety, achieving 2+ years at zero recordable incidents.• Achieved highest-ever surveyed customer satisfaction, following implementation of ‘Customer Intimacy’ culture. • Reduced costs 20% by developing front-line leaders and micro business units. • Surpassed organizational NPT / OT (Non-Productive Time) and CoPQ (Cost of Poor Quality) metrics on consistent basis.• Attained record 32% Rockies market share in Williston Basin via safety focus, downtime reduction through service quality, and prioritizing customer relationships.

Casper, Wyoming Area

Assessed service delivery requirements and coordinated movement of equipment, materials, and personnel. • Focused well-design staff on prioritizing customer relationships, meeting client and legal requirements, boosting customer satisfaction, and achieving first-time-ever revenue generation from well-design services. • Implemented and documented well-design procedural improvements and innovation, garnering recognition and ‘gold standard’ process adaptation throughout North America.• Pioneered pre-job and post-job service quality and safety meetings with employees, increasing staff safety, performance, and customer satisfaction.• Directed technical sales, balancing client requirements and upsell of downhole technologies, improving revenue during critical industry downturn.

Casper, Wyoming Area

Developed and trained field staff to drive consistent service excellence.• Prioritized field staff education, improving training 40% YOY, surpassing all metrics.• Led employee development through field assessments and trainer / trainee mentoring, realizing highest documented competency of workforce in North America territory.• Coached and mentored peers, enhancing inter-office communication and collaboration.

Casper, Wy

Bakersfield, California Area

Bakersfield

Bakersfield, California Area