Hello I have over 30 years experience in IT. I have worked on most major platforms from UNIX to VAX to Microsoft servers and Apple servers. Generally my approach if always it can be done. most of the above were learned on the job. I learn fast and adapt well to changing situation. My goal is to keep the down time to 0 and users happy. I feel I have so far achieved that. my current job is a lot diffeent then my years at RONIN or anywhere else. Its taught me to better utilise my time, become a sales person I wasn't before and generally my service to customer and users is a lot better. for example at RONIN I entered into an enviorment where the servers were crashing every hour and that lead to downtim and cost. I had no knowledge of the program or the language used but within a week I had figured out the programming language halted the crash and had a stable enviorment. In my position you need to identify the problem and possible solutions as fast as possible.