Bijan Naghdi Email & Phone Number

Washington, DC, US

• Managed over 20 sales consultants between the NOVA, Norfolk and Richmond markets.
• Coached, trained and developed sales consultants to ensure achievement in the field.
• Allocated and maintained lead flow to maximize closing percentage and daily revenue.
• Performed MAC’s (manager assisted calls) and OMA’s (online manager approvals) for consultants to improve the customer experience and negotiate pricing.
• Reviewed FEL (follow every lead) and DSE (daily sales execution) dashboards on a daily basis to make sure our sales metrics were being obtained and budgets were being met.
• Went on ride alongs with underperforming consultants to monitor process and behaviors.

• Created applications and processed credit for clients to see how much they qualified for.
• Worked with unsecured and secured loans ranging from $1.5k - $20k and used vehicles as collateral.
• Followed up with dozens of applicants to close the loan process and achieve sales goals.
• Made hundreds of outgoing calls to clients to maintain delinquency performance targets.
• Solicit to present and former clients to obtain new business and increase overall revenue.
• Monitored field reporting program to track sales performance within the district and region.

• Oversaw a team of 40+ associates within a myriad of departments.
• Reviewed promotions, goals and incentives with staff daily to ensure consistency.
• Prepared planogram literature and price tags weekly for over 20,000 different items.
• Reviewed finances in cash office to ensure opening and closing procedures were done correctly.
• Check off on safety reports and prepared deposits on a daily basis.
• Evaluated P&L reports identifying strengths and areas of improvement.

United States

• Responsible for all day to day operations and management of six employees.
• Educated and implemented the national roll out of the DirecTV merger to all employees.
• Kept finances in order, making sure inventory counts were performed accurately and on a daily basis.
• Coordinated monthly meetings to review sales goals, performance and development progression.
• Met and exceeded assigned goals, increased revenue and productivity on multiple metrics by coaching employees.
• Demonstrated positive behaviors by delivering an extraordinary customer experience.

• Worked with hundreds of bulk properties throughout Virginia, Maryland and Washington D.C.
• Collaborated with different departments for the National Digital Transition project.
• Executed multiple bulk projects which consisted of activating up to 60 digital receivers.
• Accurately researched, documented and resolved customer service issues.
• Researched through thousands of accounts to verify if services were current or if they needed to be updated.
• Monitored the Washington metropolitan area to check for any type of service related issue or interruption.