Bijay Ghosh Email & Phone Number

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India

Support:• Global Customer Support Leadership: Held accountable for overseeing customer support operations worldwide, ensuring excellence in quality, escalation processes, response time, and issue resolution while establishing and meeting SLAs.• Strategic Customer Engagement: Drove close engagement with customers globally, facilitating steering committee and project review meetings with CXOs to address concerns, and ensure client satisfaction and retention.• Project Management… Show more Support:• Global Customer Support Leadership: Held accountable for overseeing customer support operations worldwide, ensuring excellence in quality, escalation processes, response time, and issue resolution while establishing and meeting SLAs.• Strategic Customer Engagement: Drove close engagement with customers globally, facilitating steering committee and project review meetings with CXOs to address concerns, and ensure client satisfaction and retention.• Project Management Expertise: Oversaw multiple strategic projects from inception to closure, including scope definition, requirement monitoring, timeline management, UAT execution, and closure.• Team Leadership and Development: Directed, organized, and supported teams of support professionals, fostering a culture of high-quality and skill enhancement initiatives.• Process Improvement and Relationship Management: Improved overall support vertical performance by optimizing processes, enhancing task planning and management, and upskilling support teams and generating new consulting opportunities through change requests.• Cross-Functional Collaboration: Expanded organizational capacity by collaborating across departments, facilitating alignment on priorities, functions, and common goals to drive continuous improvement and enhance overall effectiveness.Testing:• Comprehensive Delivery Oversight: Held responsibility for overall delivery to end customers including implementation & support teams, leading both manual and automation testing efforts across core and integration testing teams.• Quality Enhancement: Spearheaded efforts to enhance overall quality through rigorous testing and quality management practices, ensuring that products meet customer expectations.• Cross-Functional Collaboration: Collaborated closely with cross-functional teams throughout the product development lifecycle, from planning and requirement gathering to development, testing and deployment and on-time delivery with high quality. Show less

Bengaluru Area, India

Bangalore Urban, Karnataka, India

Bengaluru Area, India

Bengaluru Area, India

Bangalore

B.Tech, Ece

Bachelor Of Technology (Btech), Electrical, Electronics And Communications Engineering