Bijaya Kumar Email & Phone Number

Mumbai, Maharashtra, India

At Mobilefirst we believe in building quality product and smooth product delivery system.Focus on quality, timely delivery

Ahmedabad, Gujarat, India

Singapore

• Analysed issues and support Clients/Users on concerns and queries.• Met the established resolution standards set by the clients.• Prepared reports [daily, weekly and monthly] that serves reference for service level analyses.• Put up maintenance messages on websites to update affected parties.• Website Testing [Both UAT &Production environment].• Managed Client Relation for 2 Projects of Singapore Government.• Experience of JIRA software: Assign & Liaise with the technical team for quick & effective resolution of client requests.• Provided Knowledge Transfer and coaching to other members of the team

Mumbai

Council students to pursue engineering courses through correspondence.Organizing seminarsClient acquisition and maintaining relationship Using various marketing platforms to highlight company and products

Pune

Handled medical insurance for overseas clients - Workers Compensation Claims in the US.Coordinated with the employers and hospitals to get the claim settled. Handled Special Project on worker compensation claims against injuries on behalf of Stone River Pharmacy Solutions.Collaborate with insurance carriers, physicians and employers to get details of employee’s injury and send the medical bills to correct insurance carriers and get the claim settled.

Hyderabad Area, India

​ Ensuring collections from the top 10% & bottom 10% bills from clients.• ​Walking the floor (coaching, guiding, assessing team members).• ​Reviewing customer calls reports.• ​Maintaining overtime log report for the team.• ​Handling escalations (through e-mails & phone) and Attending Conference calls.• ​Working on Un-identified/Un-applied items.• ​Instilling a fun environment through various team building activities.•​ Promoting contests toward achieving goals.Ensuring effective leave management within the team.• ​Prepare End of quarter (EOQ) reports of team.