Bijay Kumar Basnet Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Bartender, Kings Cross Hotel, Aug 2022 ‐ Current, Kings CrossDemonstrated proficiency in crafting a wide range of cocktails, mocktails, and other beverages,catering to diverse customer preferences and dietary requirements.Provided exceptional customer service by engaging with patrons, offering menurecommendations, and ensuring a positive and memorable experience.Created a welcoming and inviting atmosphere by upholding cleanliness standards, organizing barsetup, and arranging displays to enhance presentation.Implemented responsible alcohol service practices, including monitoring guest intoxicationlevels, checking identification, and handling difficult situations diplomatically.Demonstrated strong multitasking abilities during high-volume periods, balancing multipleorders and prioritizing tasks effectively to meet customer needs.

Strathfield, New South Wales, Australia

• Provided Level 1 technical support to end-users, responding to inquiries and troubleshooting hardware, software, and network issues via phone, email, or in-person. • Diagnosed and resolved technical problems related to desktops, laptops, printers, mobile devices, and peripheral equipment, ensuring minimal downtime and disruption to business operations. • Managed and resolved IT support tickets through ServiceNow ticketing system, prioritizing and escalating incidents according to severity and impact on business operations. • Utilized Active Directory Domain Services (AD DS) for user account management, group policy administration, and computer configurations, ensuring adherence to security and access control policies. • Assisted in the installation, configuration, and maintenance of hardware and software systems, including operating systems, productivity applications, and antivirus software. • Implemented and enforced IT security policies and procedures, including user access controls, password management, and data backup protocols, to safeguard sensitive information and systems. • Collaborated with cross-functional teams to identify recurring technical issues and implement preventive measures for improved system performance.

Nepal

• Managed and analyzed large datasets using advanced data tools and technologies.• Developed custom reports and dashboards to communicate insights to stakeholders.• Ensured data accuracy, integrity, and security through effective data management practices.• Excellent problem-solving abilities and a proactive approach to identifying process improvements and efficiencies.

Master'S Degree, Cyber/Computer Forensics And Counterterrorism, 6.25

Bachelor'S Degree, Information Technology, 4.76

Higher National Diploma Level 5, Software Engineering, Merit

Neb, Information Technology, 2.70

Slc, 3.40