Bijay Kumar Gupta Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.Managed logistics operations, including order processing and shipment tracking.Utilized problem-solving skills to address challenges and optimize processes for efficiency.Collaborated with team members to achieve departmental goals and deliver outstanding results.Prepared various spreadsheet reports for submission to different departments such as Sales… Show more Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.Managed logistics operations, including order processing and shipment tracking.Utilized problem-solving skills to address challenges and optimize processes for efficiency.Collaborated with team members to achieve departmental goals and deliver outstanding results.Prepared various spreadsheet reports for submission to different departments such as Sales, Billing, and Accounting.Key Achievements:Recognized for leadership skills and ability to motivate team members to achieve targets.Implemented process improvements that resulted in a 20% increase in operational efficiency. Show less

Darwin, Northern Territory, Australia

Demonstrated proficiency in analysing and resolving diverse customer issues promptly. Skilfully escalated complex cases for swift resolution through appropriate channels.Built strong customer rapport, offering comprehensive guidance on product features, usage, and troubleshooting techniques, thus fostering positive relationships.Key Achievements:Played a key role in boosting sales transactions by effectively promoting Telstra's products and services through persuasive… Show more Demonstrated proficiency in analysing and resolving diverse customer issues promptly. Skilfully escalated complex cases for swift resolution through appropriate channels.Built strong customer rapport, offering comprehensive guidance on product features, usage, and troubleshooting techniques, thus fostering positive relationships.Key Achievements:Played a key role in boosting sales transactions by effectively promoting Telstra's products and services through persuasive communication, leading to increased revenue.Utilized strong leadership skills to train and mentor new staff, ensuring their seamless integration by imparting comprehensive knowledge of products and sales strategies. Show less

Sydney, Australia

Opal HealthCare manages 91 residential aged Care Communities, located in metro and regional areas in New South Wales, Victoria, Queensland, and Western Australia. It offers a range of accommodation options and living spaces – including private and companion rooms – giving residents comfort and privacy. Everything it does is designed to help make residents' life as enjoyable and comfortable as possible.It was a wonderful experience working at Opal nursing home where I got a golden chance… Show more Opal HealthCare manages 91 residential aged Care Communities, located in metro and regional areas in New South Wales, Victoria, Queensland, and Western Australia. It offers a range of accommodation options and living spaces – including private and companion rooms – giving residents comfort and privacy. Everything it does is designed to help make residents' life as enjoyable and comfortable as possible.It was a wonderful experience working at Opal nursing home where I got a golden chance to interact with people, know Australian culture better, and enhance my learning and communication skills.Duties involved:• Assisted in providing and maintaining a program of leisure and lifestyle activities for residents.• Encouraged and supported residents' participation in various interests and activities. • Assisted in providing Dementia-specific activities to support behaviour management. • Valued and fostered individual interests, customs, beliefs, and cultural backgrounds. Show less

India

Technozion is the biggest techno-fest in India where different technical events are conducted with the participation of thousands of students all over India.This job helped me building strong management skills like team management, leadership and risk taking.Duties involved:• Managed the departments of Logistics, Marketing and Designing• involved in improving robotics tracks, events formats and time management• Conducted robotics events

Chitwan District, Nepal

As the proprietor of Jay Govinda Bijay Stores, a wholesale footwear business, I was responsible for a wide range of functions that contributed to the growth and success of the business. My key responsibilities included:Invoicing and Financial Management: Managed all invoicing processes, ensuring accuracy and timeliness in billing. Oversaw the account ledger, maintaining a comprehensive view of the financial health of the business.Inventory Management: Supervised inventory levels to… Show more As the proprietor of Jay Govinda Bijay Stores, a wholesale footwear business, I was responsible for a wide range of functions that contributed to the growth and success of the business. My key responsibilities included:Invoicing and Financial Management: Managed all invoicing processes, ensuring accuracy and timeliness in billing. Oversaw the account ledger, maintaining a comprehensive view of the financial health of the business.Inventory Management: Supervised inventory levels to ensure optimal stock availability, minimizing overstock and stockouts, which improved cash flow and customer satisfaction.Customer Relationship Management: Built and maintained strong relationships with customers, addressing their needs and concerns promptly, leading to increased customer loyalty and repeat business.Sales and Business Development: Implemented effective sales strategies that resulted in a significant increase in business profits and sales. Identified and capitalized on new business opportunities, expanding the customer base.Stakeholder Relations: Fostered positive relationships with suppliers and other stakeholders, ensuring smooth business operations and beneficial partnerships.Achievements:Successfully increased business profits by 15% through strategic sales and inventory management.Improved customer satisfaction and retention by implementing a robust customer service framework.Expanded the customer base by 20%, leading to a significant rise in sales.Streamlined invoicing and financial processes, resulting in better financial oversight and reduced errors.Enhanced supplier relationships, leading to more favorable terms and reliable supply chains.This experience provided me with a comprehensive understanding of business operations and the importance of strong customer and stakeholder relationships. It honed my skills in financial management, sales strategy, and overall business development. Show less

Master Of Engineering (Meng), Telecommunications Engineering

Activities and Societies: UTS Career Accomplish Intensive Program July 2018 University of technology Sydney (UTS), Sydney • Participated.

Diploma, Leadership And Management, Competent

Bachelor Of Technology (B.Tech.), Electronics And Communication Engineering

Activities and Societies: Robotics@ Technozion'12 and 13 B.Tech ECE