Bijeesh Balakrishnan

Bijeesh Balakrishnan Email and Phone Number

Assistant Manager at Wipro BPO @ Wipro BPO
bangalore, karnataka, india
Bijeesh Balakrishnan's Location
Chengalpattu, Tamil Nadu, India, India
Bijeesh Balakrishnan's Contact Details

Bijeesh Balakrishnan work email

Bijeesh Balakrishnan personal email

n/a
About Bijeesh Balakrishnan

Bijeesh Balakrishnan is a Assistant Manager at Wipro BPO at Wipro BPO. They possess expertise in mis, bpo.

Bijeesh Balakrishnan's Current Company Details
Wipro BPO

Wipro Bpo

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Assistant Manager at Wipro BPO
bangalore, karnataka, india
Website:
wipro.com
Employees:
187350
Bijeesh Balakrishnan Work Experience Details
  • Hiring
    Jobs
    Hiring
  • Wipro Bpo
    Assistant Manager -Wfm
    Wipro Bpo Mar 2011 - Present
    Chennai
    1)Understanding and analyzing business process workflow across all business units. 2)Meeting with users and business analysts to understand how organizational and systems change may impact workflow. 3)Learned several statistical techniques and applied the same in the voice process which improved the forecasting accuracy.4)Proactively Highlighted the opportunity to improve performance in all areas of operation by reducing cost and improving service level.5)Analyzed intraday report and provided inputs for process improvement for better utilization of resources.6)Obtained capability for taking the overall responsibility of managing operations of voice based process and ensure the smooth running of operation for the entire state.PERSONAL SKILL SETEver positive and hardworking who lays great emphasis on the achievement of a given task.Ability to perform in restricted environment with minimum resources.Knowledge of good concept presentation.
  • Sutherland Global Services
    Sr Operation Executive
    Sutherland Global Services May 2007 - Feb 2011
    Chennai
    Developing and optimizing specifications for new processes like Capacity planning, Business transition (RFP), Process optimization, Forecasting, Staffing & Scheduling, MIS Reporting. In-depth analysis of historical data for the better understanding of the trend and seasonality change. To maintain holiday patterns to ensure that holidays are effectively covered. Process improvement initiatives and implementation of best practices. Providing guidance as to how to adjust resources as required for unplanned activities due to volume fluctuations, staffing shortages under emergency situations.
  • Sutherland Global Services
    Operation Executive -Cwfm
    Sutherland Global Services May 2007 - Feb 2011
    Chennai
    • Overall responsibility of managing operations of voice & Non voice based inbound processes & ensure the smooth running of operations for the entire state • Evaluate and improve processes and methods & Ensure implementation of company policies and procedures• Strong adherence to lie down processes and procedures & Ensures no shortages and thorough investigation of the shortages that occur• Identify areas of concern and under performance of the process and take corrective measures • Strategic Thinking and Implementation & Process orientation

Bijeesh Balakrishnan Skills

Mis Bpo

Bijeesh Balakrishnan Education Details

  • Vana Vani
    Vana Vani
    Statistics

Frequently Asked Questions about Bijeesh Balakrishnan

What company does Bijeesh Balakrishnan work for?

Bijeesh Balakrishnan works for Wipro Bpo

What is Bijeesh Balakrishnan's role at the current company?

Bijeesh Balakrishnan's current role is Assistant Manager at Wipro BPO.

What is Bijeesh Balakrishnan's email address?

Bijeesh Balakrishnan's email address is bi****@****pro.com

What schools did Bijeesh Balakrishnan attend?

Bijeesh Balakrishnan attended Vana Vani.

What skills is Bijeesh Balakrishnan known for?

Bijeesh Balakrishnan has skills like Mis, Bpo.

Who are Bijeesh Balakrishnan's colleagues?

Bijeesh Balakrishnan's colleagues are Sreeja Kishore, Kalpana Dhami K, Kareemulla Shaik, Shashank Jaiswal, Deepika Kaundal, Angelo Ramos, Lakshmi Pratyusha Yellamille.

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