IT Graduate from Central Queensland University with specialization in Networks and Information Security. Currently working as Technical Support Specialist at Boxer ICT, I have strong determination of learning new and emerging technology trends and direction, keen in computer-based information systems and technology, possession of ability to troubleshoot and resolve hardware and software problems and possession of ability on server administration, virtualization, data backup-recovery and network and office 365 administration. Customer Service Support (CSMG Level 3): Working as a Helpdesk Support, I have resolved issues for clients relating to hardware and software and also escalated any immediate issues that required attention to other team members.System Installation/ Decommissioning (HSIN Level 3): Provisioned hardware and software for clients while working as IT Support Analyst. Installed and Configured Windows Server with Active Directory, Group Policy, DHCP, DNS and Hyper-V as a part of work as well as final year project.Storage Management (STMG Level 3): Performed and Configured Full and Incremental Backup of On-Premise Server using backup software like Veeam, Active Backup Synology, Hyper Backup, Windows Server Backup, etc as per the work requirement as well as final year project.IT Infrastructure (ITOP Level 2): Perform a weekly routine check of all the services and systems including backup status, network status, vulnerability patching and ensure all problems are identified, recorded, monitored and resolved.