Project: Amway -IBMRoles and Responsibilities: Incident Coordinator (Profile: Sr. System Engineer byCompany)● Responsible to oversee all Major Incidents assigned to me and team, till closure, followedby report to management.● Handling all types of IT issues related to various functions such as Ordering, OnlineRegistrations as well as integration issues between the site and AS400.● Overall responsibility for the resolution of all P1 & P2 incidents till closure.●… Show more Project: Amway -IBMRoles and Responsibilities: Incident Coordinator (Profile: Sr. System Engineer byCompany)● Responsible to oversee all Major Incidents assigned to me and team, till closure, followedby report to management.● Handling all types of IT issues related to various functions such as Ordering, OnlineRegistrations as well as integration issues between the site and AS400.● Overall responsibility for the resolution of all P1 & P2 incidents till closure.● MIM bridge calls and group chats with participants including Service Managers, TechnicalSupport teams, Clients and Third Parties.● Follow - up with resolver team on RCA.● Working on ITIL Procedures & Standard.● To restore the normal service (IT) operation as soon as possible, so as to minimize theadverse effect on business operation.● Notifying appropriate stakeholders in the Incident Management process whenstandards and procedures are not being followed.● Following defined escalation path when needed, as defined in the escalation matrix.● Ensure that there are no pending tickets in the queue.● Does analysis of the tickets to ensure that Service Requests and Incidents are categorizedcorrectly.● MIS (Management Information System) Report, Reconcile activities.● Provide detailed timelines, list of participants, and brief summary of incidents for ProblemManagement team.● Working and review pending incidents with the correct status and reason.● Coordination with Third Party Vendor.● Trained departments’ members created and provided documentation to help them in doingtheir jobs to the best if their abilities.● Keeping eyes on Impact, Urgency, Priority of incidents.● Created new process for all members to follow to ensure proper flow of resolvingincidents.● Reporting bug to third party vendor, following up with them till the fixation. * [Please Visit CV/Resume for more Detail or Call +91-7503709501] Show less

Providing all kind of technical troubleshooting related to Yu (Micromax) phone basedon cyanogen operating system. Involve in multiple support system to customer resolution through forms, Social sites,Chat, Email. Involve providing customer support through phone as well if required. Involve on product promotion on available E-commerce portals

A lead social listening process on social Media pages. Monitor the engagement andensure timely response are being published to address the queries being received onthe platforms through engagement with the agencies Observing trends and developments in Social Media Responsible for the overall budget tracking for all Social Media activities Web maintenance and troubleshooting are also ongoing for a website. Multiple Vendor Selection and development. Good working… Show more A lead social listening process on social Media pages. Monitor the engagement andensure timely response are being published to address the queries being received onthe platforms through engagement with the agencies Observing trends and developments in Social Media Responsible for the overall budget tracking for all Social Media activities Web maintenance and troubleshooting are also ongoing for a website. Multiple Vendor Selection and development. Good working knowledge of communications principles and practices Advanced knowledge of print, broadcast, electronic, digital, social listening tools andviral media Project management and organizational skills, ability to mobilize resources againstcampaign objectives. Creating and managing the estimates, project plan, project schedule, resourceallocation and expenses to ensure that that targets were reached. An e-commerce executive oversees a team of designers and marketers and isresponsible for all online activities, includes organizing promotions, working withshipping companies to reduce transportation costs and making advertising decisions. Plans and executes initiatives based on the evaluation of analytics and measurementsreports and other relevant data . Show less