Biji Konghot Email & Phone Number

Bangalore Urban, Karnataka, India

Expanding Market Reach in Outsourcing Industry | Strategic Partnerships & Growth Expert| Working with people inside and outside of organization| Developing and nurturing relationships with key customer accounts. At Orakor, I specialise in driving growth for Managed Service Providers (MSP) by delivering strategic offshore IT support solutions. Our dedicated services, including Level 1-2 helpdesk support, enable MSPs to improve their service offerings while reducing operational costs by 60-70%.

Bangalore

Business Development Domestic ( India), LeadGeneration, owning E2E Sales cycle, ClientServicing, Transition assistance, research andnetworking,

Bengaluru, Karnataka, India

Bangalore

• Call Center) Role – Business Development, Sales, Client Servicing, Transition, research and networking, risk assessment, dependencies and monitoring progress communication both Internal & External.• Contract creation, reports and presentations, SPOC for client and operations teams, grievance addressing, follow-up on accounts receivables and Vendor Management• Hit and exceeded sales KPIs for year 2020-21 and 2021-2022

Bengaluru Area, India

• Marketing & Business Development • Communication, both Internal & External• SPOC for all Media Relationship Management, create and manage Content Development of marketing collaterals for both online and offline.• Oversee the research and networking to develop a funnel of prospective clients.• Spearhead Corporate Social Responsibility initiatives• Vendor Management• Generated 30% revenue in a year and 11 new registrations in one year

Bengaluru, Karnataka, India

• Established strong business relationships to ensure alignment to revenue growth and• Client objectives• Networking & Business development Lead generation both Inbound and outbound Internal & External Communication Management, promptly responding to all customer enquiries• Completing all documentation and administrative records, fully and accurately to be used for reports and presentations• Developing and maintaining database of all contacts.

Bangalore

2006-04 - 2014-01 Customer Service - ExecutiveTatasky Ltd, Bangalore • Review and proactively consolidate pertinent customer details and documentation for legal counsel as input for court cases• Collaborate with the Legal team to respond to legal notices and provide fair resolutions to mitigate litigation• SPOC to respond and provide resolution to subscribers who complained to TRAI &• Ministry of Information & Broadcasting• Primary liaison to handle CEO-level escalation cases along with addressing VVIP segment subscribers' installations and/or issues end to end• Focused Research on websites and provide analysis related to consumer affairs and national consumer help-line and addressed issues raised against Tata sky• Manage all grievance handling via email & phone calls promptly• Ensured 100% resolution to every complaint received at the CEO/CCOO escalations desk/ VVIP

Bachelor Of Commerce - Bcom

Education record