Bijon F. Email & Phone Number

Los Angeles, Ca, Us

New York, Ny, Us

- Ensured accurate launches of new/existing products, including SKUs, descriptions, pricing, product copy and data synchronization on drop ship platforms such as: Amazon, Target, and Walmart. Managed website promotions through site merchandising, discount setups, and site banner editing. - Proposed new site features and structure based off data analysis research through engines such as Google Analytics, Shopify, and Full Story.- Created visualizations for digital products using Amplience, Inkscape, and Adobe Dreamweaver. Curated email flows and campaigns to increase company revenue via Klaviyo.- Participated in site deployment meetings, conduct QA for website updates, and manage website issues via Jira.- Collaborated with the Graphic Design team for product placements and color schemes for Email and SMS Campaigns.

New York, Ny, Us

- Managed and developed shoe wear brands under the S3 catalog, such as: New York & Company, Hybrid Green Label, and Torgeis.- Oversaw E-Commerce accounts such as: Shopify, Nordstroms, Bloomingdales. Handling the end- to- end product setups, ensuring accurate cataloging, and effective merchandising.- Managed product pages, added media, monitored inventory, and handled existing orders, via Salsify.- Created Excel spreadsheets to track product data, such as seasons, available sizing, shipment dates, and size specifications.- Facilitated communication between Marketing and Buying departments.- Guided the Sales team during Market Weeks, on appropriate product setup displays for buying meetings.

Dublin, Ca, Us

- Assisted in the creation and management of purchase orders to maintain prime inventory levels. - Maintained positive vendor relationships through effective communication, in order for Buyers to negotiate terms, pricing, and delivery productively.- Assisted the Buying Team with product selections, price points, and specifications.- Conducted research on forecasted trends and new suppliers for presentation to Buyers.- Utilized Excel to maintain accurate and up-to-date product information, in the company’s system. - Provided administrative support to the buying team, including organizing meetings, maintaining files, and preparing reports.

New York, Ny, Us

- Provided customer support via phone, email, and chat, handling inquiries related to financial services, account management, and payout processes.- Assisted customers with resolving issues related to transactions, account access, and payouts, ensuring compliance with fintech regulations.- Maintained accurate records of all customer interactions and resolutions, utilizing CRM tools to track cases and follow-up actions.Promoted to Accounts Approval Specialist- Reviewed and authenticated identification documents such as driver’s licenses, passports, and proof of residence to verify customer identities for account approval and prevent fraudulent activity. - Conducted thorough investigations into account applications, including the verification of documents related to payouts, to ensure compliance with regulatory standards.- Processed account approvals efficiently, maintaining a balance between speed and accuracy to meet customer expectations.- Provided clear guidance to customers regarding the account approval process, assisting with document submission and addressing any questions related to account and payout verification

Los Angeles, Ca, Us

- Ensured the efficient addition of a vast array of products into Goodwill’s E-Commerce platform, ensuring a seamless online shopping experience for customers.- Conducted research on product values, diligently forecasted resell prices through comprehensive analysis. This involved utilizing market trends and conducting thorough Quality Assurance (QA) assessments.- Maintained a keen focus on quality control, ensuring that all items listed on the website met high standards, resulting in detailed Product Display Pages.- Executed end-to-end product preparation, including the photography of items, post QA and pricing. - Ensured that each photograph highlighted key details, providing customers with a visually informative shopping experience.- Collaborated closely with the Customer Service team, contributing to a proactive approach in providing shoppers with comprehensive product information. This involved addressing inquiries promptly and offering detailed insights to enhance customer satisfaction.

Media Technology, Digital Communication And Media/Multimedia

Front End Web Development