IOT Product Manufacturer for Industry 4.0Multiple marketable products IOT Solution Implementation for varied IndustriesEV Charging stations of various Capacities.

Handling the Business Engagement of strategic staffing business of a Global Healthcare organization. Managing a fast growing team of 90 and soon to reach 100. Business headcount fulfillment; aligning to the technological requirements of the customer and continuous business connection with the customer by local presence and governance meetingsActed as the engagement manager for the largest & key customer of IMS in KPIT and handling the engagement and delivery of 2 Hi-Tech customers.

Administration of multi-billion business group having business in Tyres, Rubber Retreads, Allied Rubber products, Education, Tourism and Plantations. Objective to drive the organization to the next level implementing professional processes and systems.

Program/Global Network Ops ManagerDomains: Global Networks, Global Remote Access (VPN and Work from Home), Global IP Support (DNS/DHCP), Wireless, Firewall (Checkpoint, Paulo Alto)  Managed global IT operations and domain changes, WAN connections for 160 locations and connections to multiple partner sites.  Led global operations team of 15 engineers Operational Efficiency Monitored the SLA and took proactive action to minimize impact due to outages and achieved compliance of 98.7% against targeted 95%  Monitored alerts in the utilization of WAN connections (generated at 85%) and closed consistently within 90%.  Maintained WAN availability above 99.5%  Manage the operations 24x7 to efficiently support time zonesProcess Improvements Centralized the support model for enhancements, initiatives and domain changes to achieve higher uptime, reduced TAT for incidents, improved CSAT, budget control, team skills & growth  Transitioned from an outsourcing model to right sourcing model resulting in reduced costInfrastructure setup and Technology enablement Planned and implemented the different infrastructure requirements in a major organizational acquisition of 10 locations  Integrated a partner location of 200 userbase as a part of acquisition Managed connections to 5 partner sites with 100% compliance  Rolled-out new technologies in the infrastructure and transition to the operations team effectively

 Provided technical networking solution to two business verticals and a subsidiary based on client requirements & the security controls  Participated in vendor meetings and technical seminars to keep abreast with the technology which helped in taking decisions Operational Efficiency Interfaced between different teams to get the operational issues resolved  Implemented virtualization for 20 server requests and reduced cost by 60% Attended over 20 due-diligence meetings and over 15 customer audits in multiple domains including Healthcare and Hi-Tech with over 97% compliance

Responsibilities included handling escalations in incidents, asset management, initial approval of procurements, provide technical environment for projects, conduct DR drills, resource allocations based on incident trends Operational Efficiency & Process Improvements Led a team of 22 to execute the Technical operations across 10 buildings with a user base of 4800  Maintained SLA of all the domains (Network, Server, Desktop Support, Asset Management, Unix) meeting target at 95% Participated actively in ISO 20000 certification  Conducted awareness sessions, audited random components, prepared checklists to proactively prepare projects for auditsInfrastructure setup Set up infrastructure for global Disaster recovery center at Mauritius which also serves as an alternate site  Set up ODCs(Offshore Development Center) ranging from 50 to 1000 userbase  Commissioned and managed WAN network connecting multiple hub locations