• Lead and optimize operations for journal production, ensuring efficient workflow and timely delivery.• Spearhead workload management and process improvement initiatives, focusing on SAP optimization.• Oversee global vendor contracts, collaborating with senior leadership to ensure compliance and quality standards.• Direct the Journal Production Administration Team, coordinating print schedules and managing distribution logistics.• Implement financial controls for vendor invoicing, ensuring accuracy and alignment with contractual rates.

Managing all aspect of Sales Operations and Customer Service being a Key User to all IT/Software applications related to Sales Operation in Library Sales Department for my region.

Responsible for Invoicing all orders and complete Customer Service Query handling maintaining high standard of SLA. Supervising all aspect of Warehouse Operations and Inventory Management for the Eastern India / Bangladesh. Responsible for overall Sales Support & Office Administration.

Worked as Sr. Warehouse / MIS / Sales Operation in-charge along with overall Branch Administration.

Overall Sales Administration, Office Administration, Implementation and Support of IT System in the Branch.

Worked in Machine Coding Dept. involved in content conversion jobs.