Bijoy Thomas

Bijoy Thomas Email and Phone Number

Seasoned IT Professional with 24+ years of experience in L3 Technical Support, Cloud Infrastructure Management and Customer Success. Proven expertise in resolving complex application issues, managing enterprise accounts. @ Seclore
Mumbai
Bijoy Thomas's Location
Mumbai, Maharashtra, India, India
Bijoy Thomas's Contact Details

Bijoy Thomas work email

Bijoy Thomas personal email

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About Bijoy Thomas

With over 24 years of extensive experience in the IT sector, I have honed my expertise in cloud technologies and infrastructure management, specializing in AWS and Azure. My journey has been marked by a consistent focus on enhancing operational efficiency, leading technical teams, and delivering exceptional service levels to high-value accounts.At Seclore Technologies, I spearhead cloud solutions, ensuring seamless service delivery and robust application management. My proficiency in designing scalable cloud environments, containerization with Docker, and administering application servers like Tomcat has been pivotal in optimizing our cloud management processes. I have also developed expertise in multiple DLP environments, including Symantec and ForcePoint.Prior to Seclore, my tenure at Intel Security (McAfee) and NESS Technologies equipped me with critical skills in SaaS, security product testing, and remote troubleshooting, significantly enhancing customer satisfaction and product reliability.Key Highlights:• Mastery in AWS cloud infrastructures, including EC2, Route53, SG, ALBs, ASG, ECS, and CDN.• Proven ability to lead and mentor teams, fostering knowledge sharing and skill enhancement.• Committed to continuous learning and staying at the forefront of technology.• Expertise in managing application escalations and implementing innovative problem-solving strategies.• Strong focus on security and compliance management, ensuring system reliability and service delivery.My educational background includes a Bachelor of Science in Business Information Systems, along with diplomas in Hardware & Networking and Software Engineering. I am also adept in server administration, disaster recovery, black box testing, and various agile methodologies.I am passionate about leveraging my technical acumen and leadership skills to drive operational excellence and deliver tailored solutions that meet specific customer needs. Let's connect to explore how my experience and skills can contribute to your organization's success.

Bijoy Thomas's Current Company Details
Seclore

Seclore

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Seasoned IT Professional with 24+ years of experience in L3 Technical Support, Cloud Infrastructure Management and Customer Success. Proven expertise in resolving complex application issues, managing enterprise accounts.
Mumbai
Website:
seclore.com
Employees:
487
Bijoy Thomas Work Experience Details
  • Seclore
    Seasoned It Professional With 24+ Years Of Experience In L3 Technical Support, Cloud Infrastructure Management And Customer Success. Proven Expertise In Resolving Complex Application Issues, Managing Enterprise Accounts.
    Seclore
    Mumbai
  • Seclore Technology Private Limited
    Associate Cloud Architect
    Seclore Technology Private Limited Jan 2018 - Present
    • Spearheading the management of high-value accounts, ensuring the delivery of superior service levels• Designing and implementing customized cloud solutions, working closely with cross-functional teams• Managing and escalating application issues, improving response times and resolution rates• Developing expertise in multiple DLP environments, including Symantec and ForcePoint• Enhancing product quality by collaborating with engineering teams on bug fixes• Gaining… Show more • Spearheading the management of high-value accounts, ensuring the delivery of superior service levels• Designing and implementing customized cloud solutions, working closely with cross-functional teams• Managing and escalating application issues, improving response times and resolution rates• Developing expertise in multiple DLP environments, including Symantec and ForcePoint• Enhancing product quality by collaborating with engineering teams on bug fixes• Gaining proficiency in cloud technologies such as AWS (including EC2, Route53, SG, ALBs, ASG, ECS, CDN) and Azure• Leading the setup of OpenDJ servers and containerizing applications using Docker• Administering application servers, including Tomcat, enhancing operational efficiency Show less
  • Mcafee
    Senior Engineer For Saas
    Mcafee Jul 2010 - Dec 2017
    Bangalore
    • Managed critical escalations and remote troubleshooting sessions, enhancing customer satisfaction• Developed training materials and troubleshooting guides to assist and educate team members globally• Led virtual teams across EMEA and APAC, fostering team collaboration and knowledge sharing• Played a pivotal role in increasing the Same Day Closure (SDC) rate through strategic customer interactions
  • Ness Technologies
    Sr Qa Engineer
    Ness Technologies Sep 2009 - Jul 2010
    Pune Area, India
    • Led QA initiatives for Symantec, developing test cases and executing security product testing• Managed team assignments and project specifications, ensuring alignment with client needs• Conducted detailed bug reviews and verification, enhancing product reliability and user trust
  • Ness Technologies
    Qa Engineer
    Ness Technologies Jul 2008 - Jun 2009
    Pune Area, India
    • Conducted comprehensive testing for Brocade Communications, focusing on storage solutions like StorageX/Netapp VFM/IBM VFM• Specialized in Black Box and Sanity testing, optimizing data management processes• Developed knowledge base articles and provided escalated technical support, improving problem resolution
  • Otis Isrc Private Limited, Pune
    Cnc Administrator For Erp
    Otis Isrc Private Limited, Pune Nov 2007 - Jul 2008
  • Reliasys Technologies
    Network Engineer
    Reliasys Technologies May 2000 - Oct 2007
  • Mcafee
    Tier 1 Engineer
    Mcafee Jan 2005 - Aug 2005
    India

Bijoy Thomas Education Details

Frequently Asked Questions about Bijoy Thomas

What company does Bijoy Thomas work for?

Bijoy Thomas works for Seclore

What is Bijoy Thomas's role at the current company?

Bijoy Thomas's current role is Seasoned IT Professional with 24+ years of experience in L3 Technical Support, Cloud Infrastructure Management and Customer Success. Proven expertise in resolving complex application issues, managing enterprise accounts..

What is Bijoy Thomas's email address?

Bijoy Thomas's email address is bi****@****ore.com

What schools did Bijoy Thomas attend?

Bijoy Thomas attended Jetking Noida Learning Center, National Institute Of Information Technology, Yashwantrao Chavan Maharashtra Open University.

Who are Bijoy Thomas's colleagues?

Bijoy Thomas's colleagues are Vaibhav Mhadgut, Kritika Gupta Vankar, Kunal Wason, Deepak Patil, Sachitanand Prasad, Paddy P, Aparna G.

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