- Responsible for establishing and maintaining new and existing client business.- Expanding company brand name and reputation.- Communicating marketing solutions and services to potential clients- Helping to develop OneIMS strategy and structure.- Analyzing and making recommendations for business process improvements- Providing digital marketing and business consultation to new and existing clients.- Overseeing client digital marketing initiatives and projects- Managing, Supporting, and Training inside sales team- Leading educational marketing seminars and webinars for businesses.- Account management

- Worked on a team to organize various brand activation events for McDonald’s Corporation’s Asian-American and African-American market group. - Developed promotional fliers, mailing, and other items necessary to promote activation events.- Helped create promotional booths at targeted Chicago-land events.

- Responsible for the monthly audit of several portfolio accounts, including a number of accounts for the company’s largest clients.- Conducted daily account maintenance by utilizing internal exceptions reporting to locate and resolve account discrepancies in preparation for monthly audit. - Provided weekly status reports via Excel spreadsheet to communicate resolution of new or pending discrepancies to team leaders and section manager.- Researched and resolved account-out-of-balances due to partner area inaccuracies or system errors.- Communicated frequently with administrators, clients, and partners to resolve any trade posting, money transfer, or pricing problems that could have affected reporting. - Utilized organizational skills to deliver information on multiple accounts within strict time frames.- Trained clients via phone on navigating Northern Trust online statements and answered any questions regarding their accounts

- Relocated to Bangalore, India for 4-months to support Northern Trust’s Global Expansion project. - Led a team of eight native-Indian Northern Trust employees to manage the offshoring of global and domestic account processes from Chicago to Bangalore.- Oversaw the migration of specific company processes to the company’s new Bangalore office.- Trained employees on newly migrated audit processes.- Monitored the functioning of the processes and four months of audit cycle.- Conducted various business and status meetings for section managers and division managers, both in Chicago and Bangalore.- Initiated team outings and other social activities