Heading the Learning & Development, User Documentation, E-Learning, Internal Communications & Design functions for the ERP Business vertical globally.The L&D function caters to the skill development needs of around 400 employees who are globally located, through its various learning interventions such as ILTs (Instructor Led Trainings), E-Learning, Mentoring and informal learning events.Expertise in executing training programs in domains such as Manufacturing, Trading & Distribution, Retail, Contracting, Dealer Management System, Real Estate, Transportation, Warehouse Management, HRMS and their aligned in-house ERP Product modules. Manage the E-Learning Development process in the BU. Story board/script preparation and video design for each e-learning initiative such as product module videos, end user training video materials, webinars, video modules on frequently logged support calls, product launch videos, and sales presentation videos and so on. Plan, Monitor and review the Product Documentation process in the BU. Ensure necessary documentation is in place well ahead of the product implementation. (Product Functionality Documents, User Guides, Module wise training presentations, Reports, Installation Guides, Release Notes, Implementation Process documents and so on.) Plan, Monitor and review the Product Collateral Development process in the BU. Ensure necessary multi-language collateral are in place well ahead of the product module roll out. (Product Brochures, Fliers, Mailers, Case Studies, White Papers, Blogs and so on.)Plan, monitor and review the Internal Communications and Design activities in the BU, as per the IC Calendar. Communications include Internal business mailers (Customer win, Social media campaigns, Marketing mailers, Organization announcements, global team introductions), Newsletters, Blogs (Thought Leadership blogs, Sales Blogs, Etiquette blogs), IP right protected artifacts.

Planning, managing, monitoring and reporting the trainings across geographically distributed locations in the world.Work closely with the leadership team to arrive at the training & development strategy and goals for the LoBs(BFSI, Health Care)/Academy in line with the organization’s business goals.Collect/Identify the training & certification needs of the LoBs, do TNA (training Need Analysis) and prepare the T & D budget for the year in discussion with the Academy Head.Develop strategic training plan, collect/identify the training & certification needs periodically, and prepare the tactical plans quarter-wise and month wise.Identify, evaluate and maintain the internal and external trainer inventory for various requirements. Plan and execute a comprehensive Competency Development Plan (CDP) which covers all the learning requirements of the resources in the LoBs, such as Technical, Behavioral, Domain, Tools and Process. Analyze the Skill Index of the individuals project/account wise and plan various competency based training programs for them. Measure the Competency improvement post training and report the results periodically.Plan, review and monitor various Role based trainings and certifications. Roles vary from Junior & Senior Developers to Offshore and Onsite Projects Managers and so on.Plan, review and monitor the fresher intake by taking inputs from the Work Force Planning Core team. Analyze and Plan their training needs periodically through FEP (Fresher Enablement Program).Reduce the count of resources on bench, by taking inputs from the Work Force Planning Core team and conduct various trainings to make them available for deployment -AFD)Plan, conduct and analyze the important levels of training evaluation – aligned to Kirk Patrick’s model of training evaluation. Represent the organization and attend various external audits on OT (Organizational Training) such as CMMI, PCMM, Customer mandated audits and others.

Managed the HR Operations - from joining to separation.Planning and coordinating activities such as Employee joining, Induction, Initial Medical Checkup, Employee Background Verification and Employee Service Confirmation for the organization.Managing the statutory compliance of the organization. Activities include Labour Office compliance and EPF related activities. Manage these processes across 3 branches of IBS such as Trivandrum, Cochin and Bangalore.Handling the Data Management process for the organization using various HRMS tools such Oracle ERP. Providing various Employee Certificates such as employment, salary and training certificates.Creation and maintenance of employee personal files(both hard copy and soft copy storage)Creation and maintenance of common e-mail groups in the organization.Manage and monitor the health of Attendance Tracking System in the organization.Manage and monitor the Leave Management System in the organization, across locations and administration of the Leave database.Coordinate with other HR functions and other support functions to deliver the solutions to the employees within SLA and also to ensure 100% employee satisfaction.Provide statistical information & reports to the senior management and other functions as and when required.Approve and Keep track of the costs involved in HR Operations cost centre and ensure effective utilization of the function’s budget.Coordinate with HR teams across locations to complete the routine HR activitiesCoordinate with external bodies such as banks and PF office to ensure flawless service to the employees.

Managing training areas like Technical, Soft Skills, Project Management, Quality, Internal Tools, Fresher training, Organization Induction, individual induction and so on. Budgeting and Planning the annual training calendar for the organization. Designing various training programs relevant for the centre staff in terms of technology and mode of delivery. Training planning done mainly based on the employee personal development plan (PDP) collected as part of Target Setting during various appraisal cycles. Competency Based Training (CBT): Discuss the Training needs of various projects / verticals with the business owners, Identify the training needs of employees in various projects, track their existing competencies, identify gaps, identify the critical competencies, map them to the organization level competency definitions, plan, design and execute training programs for various competency levels, conduct pre and post training evaluations and ensure competency movement. Role Based Training (RBT): Plan, design and execute training programs for various critical roles like Testers, Team leaders, Project Leaders, Architects and Business Analysts in consultation with the senior management.E-Learning: Actively involved in managing, coordinating and evaluating the e-learning activities in the organization using SkillPort, an external LMS (Learning Management System). Conduct vendor evaluations for various training requirements, in coordination with other support departments. Identify and implement various evaluation mechanisms for the training programs conducted. Plan and conduct Training evaluation at Kirkpatrick Level 1, 2 and 3.Communicate the Training Effectiveness results (both immediate and delayed) to stakeholders on time.

Worked with the NewGen Cargo Change Manager at Air New Zealand, Auckland, to contribute to the effective transition of the NewGen Cargo Management System (iCargo - an IBS product) into the Cargo Business, through assisting with the management, planning and administration for all training for iCargo system users - including those based offshore. Work involved Training Planning, Training Need Analysis, and Scheduling, coordinating and evaluating the training modules. Worked with various project stakeholders like senior managers from various functions in Cargo Division of Air New Zealand to determine their needs and understand different individual and divisional objectives.Actively involved in designing the future business process of Air New Zealand Cargo and designing the training curriculum based on that.Designed the Training User Guides and Quick Reference Cards based on the curriculum that in turn covered more than 20 courses.Planned and coordinated numerous product awareness sessions to Air New Zealand employees at various levels before the actual end user training.Planned, coordinated and evaluated the NewGen Cargo Management System training at 39 locations of Air New Zealand, across the globe.Planned and conducted Training evaluation at Kirkpatrick Level 1 and Level 3. Also supported the various Change Management activities like planning Change Management communication sessions, Change Impact Analysis, Measuring of Change Readiness and so on.

Budgeting and Planning the annual training calendar for the branch in coordination with head office (Trivandrum) teamCompetency Based Training (CBT): Discuss the Training needs of various projects / verticals with the business owners, Identify the training needs of employees in various projects, track their existing competencies, identify gaps, identify the critical competencies, map them to the organization level competency definitions, plan, design and execute training programs for various competency levels, conduct pre and post training evaluations and ensure competency movement. Role Based Training (RBT): Plan, design and execute training programs for various critical roles like Testers, Team leaders, Project Leaders and Business Analysts in consultation with the senior management. Middle Management Training: Plan, design and execute technical and management training programs for 4-6 years experienced resources in the branch. E-Learning: Actively involved in coordinating the e-learning module design and development activities during this period. Validated the Product Training and E-Learning proposals that are sent to the customers as part of Requirements Documents. Identify and implement various evaluation mechanisms for the training programs conducted.Ensure high quality and process standards for the activities done by the department.Identifying the mentoring needs of resources in the centre and planning programs accordingly.

Involved in departmental budgeting and planning the training calendar for the year for IBS Software Services. Planning the monthly training calendar for various technical, soft skills, quality and other areas. Designing, executing and evaluating various programs. Actively involved in the coordination and execution of accelerated training programs like Project Management Development Programs (PMDP) & Technical Competency Development Programs (TCDP) during 2006-07. Ensuring smooth execution of the planned training. Ensuring the competency movement in the organization - Planned and executed various Role Based Training programs for Testers, Business Analysts, and Team Leaders and Project leaders. Actively involved in implementing the quality and process standards for the department and ensured a high level of customer satisfaction.

Handled the responsibility of budget preparation for the center, identifying various business opportunities in segments of the market and tapping them to the fullest.Job involved implementing various strategies of generating potential inquiries in different product portals.Coordinating various technical, marketing and operational activities in the area.

Work involved implementing, maintaining and monitoring NIIT's system and process in the branch.Handled business coordination in the branch also, during the period.

Delivered training on various high-end technologies like .Net, J2EE, Oracle and IBM Technologies. Handled a team of faculty members. Also supported business and operations.

Provided technical and operational support to 41 NIIT branches in Tamil Nadu.Role involved Monitoring the system and process at various branches

Handled NIIT’s operations in both these centers technically. Also supported the business initiatives of both branches.

Handled technical training programs in various technologies like VC++ 6.0, VB 6.0, Java and various web technologies for faculty members of NIIT's branches in Sri Lanka. (Conducted in Colombo and Kandy)Provided technical support to the branches in terms of operations and management.

Ensuring a high level Customer (Student) Satisfaction in terms of quality education delivered at the center.Giving technical and Career Oriented Seminars at different centers for the benefit of the existing NIIT students in order to motivate them and encourage.Quality Education Delivery for the students of NIIT for various Semesters.

Giving support to the sales team in branding activities, marketing and selling of various products of AIWA and Panasonic.Giving Technical Support to the staff members by means of installations and training on the Network Technologies like Windows NT, Novell NetWare, and other software at regular intervals and trouble shooting them, as and when occurred.