Biju Balan Email & Phone Number

Chennai, Tn, In

India

Leading a team of 8 Global Managers driving three main functions - Services product management - Drive the Services business portfolio growth, by developing Services Product roadmap to evolve Services portfolio in line with the Mavenir market launches of new HW & SW products, features, Cloud platform, automation suites. Delivery Excellence – Setup governance models to track Operational efficiency Improvement, Project delivery KPIs, Conduct Project Audits, Book-To-Revenue tracking, Capture learning from recent projects, Delivery Process modelling for standardization, Cost saving measures.Site Solutions – Manage & expand HW Portfolio with wide range of Radio Site accessories to complement inhouse HW & SW for Full turnkey Projects.

India

• Promoted to lead the team; Ramped up from 2-member team and further grew into 6-member team to cover the global Tier 1 & 2 and Enterprise customers, across all product portfolios.• Commercialized all Services (Consulting, Professional Services, Maintenance & Support services, Managed Services) and its Go-to-market models, pricing strategy, Updating Pricing tools, launching new services, offer trainings to the salespersons to start selling to customers like Tier 1 & 2 Mobile network operators, Neutral host Infrastructure providers, Private Enterprises like Automobile Factories, Electrical distribution companies, Smart Cities, etc. • Expanded the team deliverables from ORAN only to across all product areas of Mavenir such as ORAN, Core, IMS, Private Networks for Enterprise customers.• Driving the Costing & pricing strategies for services in customer bids to make it more competitive and increase win rates and contributed to increased revenue & margins.• Won the “Bronze category” of Mavenir Presidential Annual Global Award ceremony as “Friends of Sales” for the Year 2021

India

In the capacity of Individual Contributor, • Setup the Practice area of Product Management for Services and developed an end-to-end portfolio for ORAN technology and managed the lifecycle.• Developed a comprehensive product structure, delivery models, pricing bundles, ready to use portfolio documentation, Tools, Marketing & Sales kit readiness.• Launched the Services pricing tool enabling sales teams to reduce their bid proposal preparation time from 5 days to 4 hours.• Train the peers and sales community about the portfolio launch, pricing strategies for ORAN• Became the SPOC for EMEA region handling all presales support including RFP response built up, Statement of Compliance, Risk assessment, Services BOQ, Cost estimates, Statement of work, Bid defense meetings, Customer workshops.

Chennai Area, India

A freelance consultant for Strategy & Business development for Small Enterprises with less than INR 5Cr (50 million) Turnover. Varied Projects handled are :'Retrofit', an outdoor based boot-camps aiming at strength building thru body weight training based on calisthenics & crossfit principles. Scope is to build a community of people who wants to regain their lost fitness during their mid age by involving scientific approach & principles. And to introduce technology convergence is the futuristic plan.'Blah Bistro', a healthy restaurant in the heart of Chennai City that blends the good talk with good food over glocal (global local) street food, gourmet tea & specialty coffees. Developed & implemented a detailed business plan based on Build-Operate-Transfer (BOT) model for a new start up in a niche Food & Beverage retail category; Implemented marketing strategy and managed the general operations; Improved the Operational efficiency leading to low inventory, low wastage, faster delivery; Developed & implemented plans for New product verticals, new revenue streams, marketing plans for different customer segments.Successfully improved the financial performance of an 'architectural solution provider' for modern roofing solutions. By carrying out due diligence and defining & implementing project management processes for fast tracked delivery, risk management, Cost saving; Thereby improved customer satisfaction & faster cash collection, resulting in increased profit margins per project and reduced the enterprise debt within a year by 30%; Developed a futuristic strategic plan for increasing the turn-over to Rs.5-10 Cr in a phased manner with further profitability and attract investments.

India

Solution Architect for Small cells Network planning & Optimization services within Nokia Global services. Key contributor in the Service Product management stream, driving new business streams and expanding existing service product portfolio in the areas of IoT, Outdoor Small cells, HetNets, 3D Geo location, Indoor Small cell solutions, IBS DAS, Wifi.Responsible for Service & capability development for Nokia Small cells portfolio thru Hotspot identification service using 3D geolocation (3DGL) tools; Outdoor Small cell planning services to meet the capacity growth forecast in the hotspots; Indoor solution design & optimization to serve indoor subscribers with higher Quality of experience based on Indoor Small cells/In-building solutions (DAS)/Indoor Wi-Fi; Improve end-user experience with optimal mix of solutions in high density venues such as stadiums, special events like FIFA/Olympics, etc.Achieved substantial growth in portfolio by developing modular services to address simple to very complex customer requirements, enabling sales community across the globe for solution selling, actively participating in sales engagement calls & customer workshops, hand holding to design optimal solution for customer specific requirements, support bid response, developing competence & capabilities in the regional & global delivery teams, standardizing process for efficiency improvement, developing remote delivery capabilities for cost reduction & automation.

Oman

As ‘RND Team leader’ managed a team of Radio network planning & Optimization engineers, responsible to deliver Radio network design activities for project roll outs & Solution sales support of WCDMA & GSM EDGE networks in the Ericsson Account unit - GCC (Oman, Qatar, Bahrain, Kuwait, Yemen)Experienced in Radio network design & optimization for GSM(2G), EDGE(2.5G), WCDMA(3G) networks, delivered in several full turnkey/expansion projects for operators in India (RPG Cellular Chennai, Hutch Chennai), Oman (Omantel, Nawras), Bahrain (Batelco), Saudi Arabia (STC, Zain).

Chennai Area, India

Joined as 1st employee of the Chennai Circle for Hutch India (now Vodafone India) and worked from scratch of the project setup, involved in all network launch & further expansions as Senior engineer for RF planning & Quality of the Hutch Chennai GSM1800Mhz Telecom network circle.• Managed Network swap from Ericsson systems to Nokia• Managed Technical Network Audit for Acquisition proposal• Successful timely project delivery for Network Commercial Launch, which included end to end project activities ranging from site acquisition, site build, radio planning, implementation and optimization• Managed a special program to study Indoor coverage enhancement in potential hotspots in order to boost international roaming revenue and prepared innovative solutions, resulting in increased retention of roaming subscriber & ARPU

Chennai, Tamil Nadu

Radio planning & Optimization, Drive test, Customer complaints, In-building solutions.2 years Designed & implemented hundreds of repeater & IBS sites to solve coverage issues in subscriber locations.1 ½ years as Technical Engineer manned a front end customer service counter handling subscribers with handset related complaints6 months in Operations & Maintenance of BTS Cluster

Executive Post Graduate Diploma In Management (Emba), Marketing, Operations, Strategy, B+

Activities and Societies: Member of AMBA (Association of MBAs), IIM-K AlumniAn AMBA accredited program designed with a mix of Interactive.

Bs, Information Systems, First Division With Cgpa 7.4 / 10

A distance learning programme for Bachelors in Engineering from Birla Institute of Technology & Science (BITS), Pilani

Diploma In Engg, Electronics & Communication, First Class With Distinction

Activities and Societies: College Cricket Team captain, Long distance running Athelete, Cultural events spearheadA Diploma designed.