Biju Kumar M V Email & Phone Number

Melbourne

National Australia Bank• Driving delivery methods & processes in application development and maintenance and other services provided by Tech Mahindra.• Designing and implementing account strategy• Innovation evangelist• Driving delivery excellence programs in Tech Mahindra's engagement• Enable delivery teams in implementing industry trends and best practices such as agile kanban.• Solutioning and campaigning for new solutions such as piloting TechM solution for DevOps • Design, implementation and maintenance of knowledge management framework• Implementing ITIL based service delivery framework in IT outsourcing progra• Enabling service level management and reporting, service improvements and value creation• Improving process maturity, quality and complianceTelstra• Implementation of ITIL, CMMI & Technology Delivery Processes (TDP) in Telstra programs managed by Satyam ( now Tech Mahindra).• Driving delivery excellence programs at account level.• SLA performance management and reporting across portfolios• Driving program quality management – Process portal, zero defect campaign, Quality Management Reviews, CMMI accreditation etc.• Driving SOX compliance in financial reporting systems managed by SatyamIntel• Management and delivery of a consulting engagement to review the maturity of project management and quality processes of one of the divisions, providing services to regions such as New Mexico, Greater Asia, South West etc.Applied Materials• Delivery of a consulting project for establishing a framework for project delivery, software development, maintenance and engineering design services for Applied Materials Global Delivery Center.

• Establish and implement a delivery framework for the organization for its software development and Electronic Design Automation Services • Lead quality and delivery improvement activities such as process implementation and improvements, quality audits, management reviews

• Manage quality assurance of one of BP's audio & color TV manufacturing divisions• Drive Failure Mode and Effect Analysis (FMEA), Kaizen, TPM etc.

Certificate Of Global Business Leadership, Global & Regional Economics, International Business Environmen, Marketing Management, Strategic Mgmt

Activities and Societies: Active participation in discussion forums, Completion of group assignment and final project which illustrates.

Bachelor Of Engineering (Beng), Electronics And Communication Engineering