Digital Sales, Program Management & Business Consulting – Redesign business process with customer centricity using digital solutions (Process Orchestration Platform, Self Serve Portal, Chatbot / Voicebot, DOC AI, Analytics, AI, RPA).Drive digital transformation projects for FSHIL vertical in US GEODevelop digital solution (levers, cost, benefits, implementation plan).Conceptualize and develop contextual industry solutions and take it to marketLead and Manage large business process transformation programs such as implementing PAAS , Business Analytics solution and Hyper automation.Manage external alliances to complement organizational capability

TRANSFORMATION PROJECTS• CONSUMER LENDING ORIGINATION TRANSFORMATION: Developed & executed Transformation Solution [RPA Implementation, Operation Redesign, Dashboard Implementation] in consumer lending origination for a leading US Bank, leading to over $100 MN of increased loan closings, $2 MN of direct savings and positively impacting cycle time.• END TO END MORTGAGE ORIGINATION TRANSFORMATION: Developed and executed End to End Transformation Solution in Mortgage Origination Operations of a leading US Mortgage Originator. Solution includes Persona Based Unified View, Digital QC, RPA Automation, Pipeline Revamp]. The solution leads to over $4 MN of direct hard savings and improves cycle time.• CONSUMER LENDING SERVICING / AUTO LOAN ORIGINATION & SERVICING RPA: Executed RPA opportunity identification exercise and developed overall execution roadmap and business case for all 80+ processes in consumer lending servicing department of a leading US bank.• BANK CARDS OPERATIONS REENGINEERING: Assessed, Developed and Executed operation transformation solution in Bank Cards Operations for a leading bank. Solution components includes reengineering, automation, offshoring, and reporting.• ASSESSED, SOLUTIONED & EXECUTED: Reengineering Mortgage Sales Specialist, Mortgage Post Closing, Mortgage Servicing Financial Control, Call Centre – 360 view, Commercial Mortgage Servicing Ops and Multi Region Auto Loans Ops. • BIG IDEA COMPETITION: Developed a Digitization, AI leveraged operation revamp and gamified workflow story for mortgage origination industry. This was selected as top 5 big idea and to be presented to parent company CEO and Chairman. • RPA / ML-OCR TOOLS: Knowledgeable in Blue Prism, Pega - OpenSpan, Automation Anywhere, WorkFusion, Assist Edge and AVTAR

Consulting Support - Provide consulting support working with an Industry Veteran (Partner) across Asset Management and Loan Servicing areas of a leading commercial non-performing asset management company.Rating Agency Reporting - Design, Develop and Deliver periodic reports on client business and performance to rating agencies such as Fitch, SnP, Morning Star and, Kroll to facilitate accurate rating of client business i.e. Managing Assets - Non Performing Commercial Mortgage Loans & Real Estate.Project Management - Provide project management support to various transformation initiatives at client organization.Platform Support - Support implementation & adoption of Infosys IP Owned Credit Operations and Servicing platform at client organization. Manage and Run client operations in this platform.Offshore Services Management - Involves, Training & Setup an Offshore Team to support client operations such as a) Boarding acquired nonperforming commercial loan, CMBS Specially Servicing Transfer Loans, Newly Originated Mezz Loans, B-Note, Acquired Real Estates b) Processing Daily Cash Activity & Other Servicing related Transactions c) Reconciliation and Reporting of asset inventory across systems d) etc..

Leading Service Delivery for "Reporting Shared Service" unit for a globally leading CPG manufacturer. Heading a team of 100+ people engaged in Report Delivery and Report Design & Development Projects. Team delivers around 3000+ reports every month and handles 5+ report development projects. Report Design and Development projects typically run for 3 - 6 months. Grew this account from 3 FTE to 100+ FTE in 24 Months.

A) Managed below services;Commercial Mortgage ServiceCompetitive IntelligenceVendor Risk AssessmentCollateral Lending Obligation MonitoringB) Provided Project Management Support for Banking Model Validation service

Managed Credit Analysis & Credit Operations of Standard Chartered Bank UK branch.

 Residential Mortgages (Nov ‘02 – Jun ‘05) - Traveled to US for discovery and transition of Master Servicing Function of $24 billion worth Residential Mortgages. Managed a team of 20 FTEs involved in multiple process of Master Servicing unit for a large banking client. Developed excel based Financial Models and designed VB and Access based application for work flow and performance tracking. Commercial Mortgages (Jun ‘01 – Oct ‘02) - Preparation of comprehensive documents on commercial properties, part of CMBS portfolio for rating agencies review to decide on credit rating. Valuation of commercial buildings and Re-Underwriting portfolios of Commercial Mortgage Backed Securities. Prepare Offering Memorandum for borrowers pitching their property to potential lenders.