Fostering an operating environment that assures consistent guest satisfaction.Monitoring the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports as well as initiating corrective action.Maintaining product and service quality standards by conducting ongoing evaluations and investigating complaints. Developing accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement. Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.Establishing and maintaining a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labour regulations.Executing marketing, sales, and revenue management, E-distribution and operational activities, producing results that meet or exceed the hotel`s business plan.

Formulated & executed good safety practices of employees and guests, assisting in the maintenance of proper emergency.Spearheaded full responsibility for all aspects of all departments.Supported and worked with all Head of Departments in all aspects of running this hotel.Ensured the premises are in operative condition as per category of the unit to receive & serve the guests.Distinguished efforts in complete pre-opening setup of the hotel and establishment of standards/procedures for the unit. Headed daily Hotel Operations involving procurement and liaison with the vendors and officials

Successfully functioned as In-charge of the complete operations of the Accommodations team. Handled activities pertaining to Online Distribution & Revenue Management. Efficiently controlled rates on all OTA’s, GDS and Website. Key role in accomplishment of 25% of RNS from Electronic marketing Channels in 2008.Formulated and implemented SOP`s for the frontline staff. Remarkable efforts in controlling attrition, achieving turnover of 2% for the financial year 2007-08.

In-charge of the entire operations of the Front Office team consisting of forty members.Revenue Management.To Implement and monitor revenue-based line-level staff incentive plans.To Manage and control Reservations department labor.Achieve the best potential Room Revenue with the maximum number of rooms sold.To assists in the annual hotel budget, development and ongoing results analysis.Achieve and maintain the highest standard of guest care and maximum guest satisfaction throughout the department.Identify training needs within the department and to construct and carry out training.

Coordinate the yield management process and manage the property management system.Monitoring the pricing of competitors and to understand the dynamics of the local market and demand generators and to present the appropriate actions to the Sales Director andFront office Manager.Providing training to Reservations and Front Desk employees on up selling and negotiating techniques. Responsible for daily walk-in rates and communication to staff of change in the daily pricing strategies. -(Rate of the day)To review and approve all group proposals with the Director of Sales/ Front office Manager/ General Manager. Collaborates with the Director of Sales/ Front office Manager on group rates and ceilings and selective guidelines

Management of the Front Desk and the Operations of the Hotel during the Night.Handle and solve all complaints personally and to complete satisfaction of Guests wherever possible.Optimize revenue by up-selling rooms.Manage and motivate the staff.Department Rosters.

Supervision of the daily operations of the Reception and the Cashiers and allocating responsibilities.Position management on sold out dates.Handling room blocking & assigning for VIPs.Generation of month end reports for effective data compilation.Managing group & conference movement in the hotel.