Biju Samuel Email and Phone Number

As Chief Information Officer, Biju Samuel contributes over two decades of experience to Frazier & Deeter’s Information Technology team. His vast knowledge of innovative technology solutions facilitates a high level of availability and security firmwide.

Executive leader of the International Information Technology and Operations organization. Lead teams to ensure infrastructure and technologies meet the growing demand of this marketing-fintech data analytics company. Notable highlights include:Lead Technology Due Diligence teams for acquisitions. Lead efforts to integrate technology systems of newly acquired organizations.Led efforts in opening international technology centers to grow the capabilities of the organization. Instituted follow the sun support model to ensure 24/7 abilities to hit critical SLA requirements. The team ensures that we maintain 99.99% uptime, with less than 50ms response times, with peak utilization over 12000 requests per second.Architected and designed new SAS platform for financial partners. Led efforts in onboarding the organization’s largest financial institutional partners onto this platform (JP Morgan Chase, Wells Fargo, etc.). With this new model, the organization accelerated timelines for implementing new partners from over two years to less than six months. With the latest partner brought onto the platform in under 90 days. This new SAS model has allowed the organization to grow from 50 Million monthly active users to over 160 Million, making it one of the largest marketing platforms available.Instituted processes and procedures to allow the company to meet security, audit, and risk requirements. Redesigned infrastructure to allow it to be more scalable, reliable, and performant. These efforts allowed the organization to pass external audits and led to the company going IPO. I was honored to be on the floor of the Nasdaq for the opening bell the day we went IPO.While at Cardlytics, I worked to transform the way the organization ran its technical operations. I helped build a team that ensures that technology enables the company to meet its growing needs. The team spans across three continents and works hard for each other and for the organization.

Led Information Technology and Operational teams that managed the technology infrastructure for all eleven offices of this Insurance-based enterprise software solution provider.Notable highlights include:Led integration efforts of acquired companies, to ensure that team members across all organizations used the same platforms and tools. This fostered better collaboration and accelerated growth of the organization by acting as one company rather than disparate organizational units.Built first integrated team across all offices at Vertafore. The technology teams were from various organizations with different technologies and operating procedures. Organized this team to work as a cohesive unit that led them to act as a high-performance team. Built trust within the team by conducting various team-building exercises, which helped foster a better working environment even with the geographic distances. The team was looked at as the model that other organizational units wanted to emulate.Led large-scale company projects. This included data center migrations, office relocations, and infrastructure redesign projects. These projects were all completed on time and within budget.I was selected for the Inaugural Technical Leadership program. The organization’s executive team hand-selected me to participate in this program, as I was considered a future executive leader. This MBA program was conducted with the University of Washington and covered many areas of study over many months. I was honored and forever grateful to be selected and to participate in this program.

Led Information Technology team for this Insurance-based content and workflow solutions provider. This company was acquired by Vertafore.Was one of the first 100 employees at this start up. Participated in their onboarding “boot camp” program that spanned six weeks with various classes, quizzes, and exams. Scored as the highest grade in the history of this program.As is the case with most startups, I performed various roles within the organization. Worked on implementing new customers, providing support for both internal and external customers, and then finally got promoted to lead the IT organization. I was recognized as one of the leaders of the organization and actively worked towards continuing to improve the company culture.Notable highlights include:Rebuilt the network infrastructure from the ground up. The organization had been slowly adding network devices to its infrastructure, and over time performance issues were occurring. Rebuilt this infrastructure which increased performance and resilience of the network backbone, which contributed to higher uptimes and better capabilities.Managed key vendor relationships. Was known as the “negotiator” for the work I did to help drive down costs and building lasting relationships with all our key partners. The lessons I learned from these days are still used by me today. Look for partners not just vendors, and always recognize that it’s a two-way street.

Contractor hired thru Spherion working at GE Capital. - Hired to manage hardware support team. - Team consists of 8 team members. - Team works break/fix tickets and build/deploy PC’s for new users. - Task Team members with daily duties by assigning problem report tickets. - Managed queue volume and prioritized tickets. - Single Point of contact for other IT Teams. - Provide third level technical support for internal help desk. - Create technical documentation and train team members. - Responsible for asset management and tracking of all computer hardware and software. - When hired, team was consistently behind, average break fix repair time was three to four weeks. Trained team members to work more efficiently, and average time was brought down to less than one day.

Implementation Team Member. - Managed many nation-wide implementation projects. Including software and hardware upgrades to over 1200 offices. - Projects were always completed on time and within budget.- Provided third level support for internal Help Desk. - Mentored and trained first/second level technicians.- Managed project teams of up to 12 members. - Nominated for employee of the year in both 2001 and 2002, less than 40 people out of 8000 receive this distinction.

Worked on contract by contract. -Traveled around nation to provide support for projects. - Provided on-site support for hardware and software upgrades. - Worked on break/fix calls for PC and server repairs.

- Started as a first level tech support agent for Iomega Zip and Jaz drives. - Promoted to second level tech with MCI WorldCom in 3 months. - Promoted to Product Specialist in MCI WorldCom in another 3 months, fastest promotions in company history. - Taught new hire training classes. Created curriculum and taught Macintosh training classes. - Managed call center floor and monitored call queues to ensure metrics and Service Level Agreements were met. - Provided escalated support and handled irate callers. - Monitored technicians phone calls to ensure World Class Customer Service. - Maintained and updated helpdesk web site with known issues and current outages. - Received numerous awards for Employee of the Quarter and Month.

This was a summer job. - Worked as a SAT exam instructor. - Taught math classes with up to 30 students. - Tutored one-on-one with students at all skill levels.- Students improved by over 100 points in the math portion alone - Recognized by Princeton Review as a stellar employee.

This was an on-campus job. - Worked in library computer labs. - Provided Technical support for students. - Assisted with application issues. Supported MS office suite, Internet Explorer and University Applications. - Worked on hardware issues and PC repair.