Biju Menon Email & Phone Number

25+ years in Insurance, Banking, Financial Services and information technology industries with experience in consulting, large account management, client relationship management, setup and management of multi-location operations. Experience in driving digital initiatives across the functional value chain for multiple clients.Skilled in operating model advisory straddling business and technology domains allowing companies to organize effectively while meeting objectives across growth, risk and run.Setup and managed a wide array of initiatives from large turnkey transformation programs to large application, operations and infrastructure managed services relationships.Experience in helping customers achieve their business, technology and financial goals through several focused innovation and value creation initiatives.Management Experience-------------------------------------Managing P&Ls, CxO level Client Relationship Management, Consulting, Build-Operate-Transform for last scale delivery centers including GCCs. Account, Program and Project Management.Digital Experience -----------------------------Driving digital vision, enabling digital project prioritization, digital project execution, digital service operations.Business Transformation_ _ _ ________________________ _ _ _Customer Experience, Producer Experience, Service Modernization, Master Data Management, Business Analytics.Development experience----------------------------------------------Requirement analysis, Business and System modelling, Unified Process implementations, Data migration, Financial system design, Functional and Nonfunctional test planning and execution.Maintenance experience----------------------------------------------Large application transitions to multiple sourcing models. Outsourcing process definition, Defining service levels, Operations management, Managed Services.IT Proposals and Contracts--------------------------------------Preparation of proposal responses for large development and maintenance projects/programs. Managing client presentations, negotiations and contract management.Functional Domain--------------------------Life and P&C Insurance, Banking, Financial Services, Social Insurance, Finance.Others---------Managing end to end account set-up.Specialties: Digital experience, Operating Models, Outsourcing models, Operations Transition, Sales, Relationship Management.

Listed skills include Outsourcing, Requirements Analysis, Program Management, Software Project Management, and 46 others.