Bikash Deb Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Advancing Quality Assurance for Alexa's Training Process:Managed the Goal Success Rate (GSR) transformation, conducting rigorous comparisons of Alexa’s responses against benchmark outcomes for over 70,000 interactions. Meticulous documentation and refinement efforts significantly contributed to the GSR process, elevating Alexa's response accuracy by 15% and markedly enhancing user satisfaction.

Chennai, Tamil Nadu, India

Improving Alexa's ASR and User Interaction at Amazon:Led the analysis of over 50,000 user commands monthly to refine Alexa's Automatic Speech Recognition (ASR) system, successfully enhancing understanding and response accuracy in a dynamic environment. This systematic approach corrected key discrepancies, boosting ASR accuracy by 30% and creating a more intuitive user experience.Enhancing Alexa's Intent Recognition CapabilitiesPromoted to oversee call annotation, I developed a comprehensive data labelling system that effectively trained Alexa to recognize user intents more accurately. By focusing on detailed language nuances and command variations, we managed to increase the system’s intent recognition accuracy by 20%, improving the accuracy of command execution across millions of interactions.