Bikash Kumar Email & Phone Number

Bengaluru, Karnataka, India

Working as Senior Technical Product Manager in Array Networks Global and Managing Below responsibility .• Prepare product vision and strategy as per company goals.• Market research and competitive analysis to identify trends, customer needs, and opportunities.• Develop and maintain the product roadmap, prioritizing features and enhancements based on business value and customer feedback.• Collaborate with stakeholders to ensure alignment and buy-in on product direction and… Show more Working as Senior Technical Product Manager in Array Networks Global and Managing Below responsibility .• Prepare product vision and strategy as per company goals.• Market research and competitive analysis to identify trends, customer needs, and opportunities.• Develop and maintain the product roadmap, prioritizing features and enhancements based on business value and customer feedback.• Collaborate with stakeholders to ensure alignment and buy-in on product direction and priorities.• Ensure products meet customer expectations, compliance requirements, and industry standards.• Work with customers, sales, and support teams to gather and document product requirements.• Create detailed PRD/MRD and user stories for the development team.• Collaborate with engineering, design, marketing, and sales teams to ensure successful product delivery.• Facilitate communication and coordination between teams to resolve any issues that may arise.• Provide technical expertise and guidance to the development team, ensuring technical feasibility and sound architecture.• Monitor product performance, user engagement, and customer satisfaction.• Ensure products adhere to industry security standards and regulatory requirements.• Provide training and support to sales, support, and marketing teams to ensure they are well-equipped to promote and support the product.• Manage product budgets, resource allocation, and timelines to ensure projects stay on track and within budget. Show less

Bangalore Urban, Karnataka, India

Worked as Senior Technical Engineer in Array Networks India.• Studying of release notes and understanding new features of the new release and documenting the same. • Testing new features and sharing the understanding to help marketing, sales and Pres-sales. • Technical training to SE's and support for new features & solution. • Building and maintaining a demonstration environment in LAB for our solutions and products. • Providing Technical content like (Datasheets, Solution… Show more Worked as Senior Technical Engineer in Array Networks India.• Studying of release notes and understanding new features of the new release and documenting the same. • Testing new features and sharing the understanding to help marketing, sales and Pres-sales. • Technical training to SE's and support for new features & solution. • Building and maintaining a demonstration environment in LAB for our solutions and products. • Providing Technical content like (Datasheets, Solution briefs, Case studies, Evaluation guides, Application notes, Technical white papers, Presentations & videos) to Marketing Team.• Assisting with Technical RFPs for new features. • Preparing competitive analysis/Battle cards for Sales & partner.• Managing IT infra like (Firewall, Switch, Console Server, Backup Server, V-Centre, Router) of Array India HO.• Managing testing public domains and DNS on GoDaddy.• Installing and configuring tools Like (Bugzilla, SVN, Jenkins, OpenKM Document Server, Gitlab Server) for Engineering Team.• Maintaining Jira cloud for Development and support team (Jira Bug tracking software project and Jira ticketing Service project)• Implementing New Datacentre - Planning of Infra, Creating LLD (architecture), then implementing and configuring everything.• Testing Array Networks VA appliance on Azure cloud.• Creating offers on Azure Partner portal and publishing the tested VA to Azure marketplace.• Testing Array Networks VA appliance on AWS cloud.• Creating offers on AWS Management portal and publishing the tested VA to AWS marketplace.• Testing Array Networks VA appliance on Google cloud. Show less

Bangalore Urban, Karnataka, India

Worked as Senior Technical Support Engineer in Array Networks to work on Below mentioned.• Worked on assigned ticket to me and solve the issue at earliest • Handled all escalated ticket• Reproduced customer issue in LAB and solved the issue• No Customer escalation• Performed RMA if any hardware issue• Created bug with all relevant document for any software related issue.

Bangalore Urban, Karnataka, India

Worked as Internal IT & Lab Engineer in India Head office of Array Networks to Manage Below.o Manage Engineering, Support and Sales Engineer LABo Maintain Demo & Training LAB.o Perform testing of new feature & solution with use case and documenting.o Training of Sales Engineer for tested feature & solutions.o Conducting Partner training.o Conducting Customer training.o Helping on support call for escalated Case and reproduce the issue in LAB.o Check Vulnerability… Show more Worked as Internal IT & Lab Engineer in India Head office of Array Networks to Manage Below.o Manage Engineering, Support and Sales Engineer LABo Maintain Demo & Training LAB.o Perform testing of new feature & solution with use case and documenting.o Training of Sales Engineer for tested feature & solutions.o Conducting Partner training.o Conducting Customer training.o Helping on support call for escalated Case and reproduce the issue in LAB.o Check Vulnerability in new release of Array OS through Qualys Guard VA tool and generate the report.o Managing IT Infra (Firewall, LLB, DDOS, AG, Dell Switches, VMware V-Centre, NAS, ESXI Server)o Managing Internet Lease line connectivity.o Managing Site2Site VPN between two offices.o Configuration and management of below devices & tools.• FortiGate Virtual Firewall• Array LLB• Array DDOS• Array AVX• Array AG• Array AMP• Qualys Guard VA Tool• VMware V-Centre• ESXI Servers• Synology NAS• IBM SAN Switch• Veeam Backup Tools• Cisco Switches• Dell EMC Switch S4128F• Dell Switch N1548 Show less

Patna, Bihar, India

Worked as Network Specialist in Bihar State Wide Area Network 2.0 Project to Manage Below.o Configuration and management of below devices.• Cisco Nexus 7009 Core Switch• Cisco ASR1013 Core Router • Cisco ASR1006 Router• Cisco ISR4351 Router• Cisco 3650 Switch• Cisco ISE 3595 tacacs+• Cisco Apic-EM (SDN)• FortiGate Firewalls 3700D• Array LLB APV 2600 v5• Sophos UTM SG310o Provided Help and support to configuring below tools• CA… Show more Worked as Network Specialist in Bihar State Wide Area Network 2.0 Project to Manage Below.o Configuration and management of below devices.• Cisco Nexus 7009 Core Switch• Cisco ASR1013 Core Router • Cisco ASR1006 Router• Cisco ISR4351 Router• Cisco 3650 Switch• Cisco ISE 3595 tacacs+• Cisco Apic-EM (SDN)• FortiGate Firewalls 3700D• Array LLB APV 2600 v5• Sophos UTM SG310o Provided Help and support to configuring below tools• CA Spectrum• CA Nimsoft-UIM• CA ServiceDesk• CA Network flow analysiso Network monitoring/management through CA Spectrum and NFA tool.o Configuration & Troubleshooting of all type of network device and firewallo Maintained Availability/Uptime of all the Network Devices o Provided network support for all POPs connected with State head quarter.o Checked the health status of all network devices on daily basis. o Did Configuration/change of network devices as per customer / internal requirement.o Created Daliy checklist & Monthly Network uptime Report of Network deviceso Configuration of all Network devices for site connectivity over MPLS network on BGP. Show less

Ranchi, Jharkhand, India

Worked as Network Administrator in Jharkhand State Data Centre Project to Manage Below.o Configuration and management of below devices.• Cisco Nexus 7710 Switch• Cisco Nexus 5672UP Switch • Cisco ASR1002 Router• Cisco ASA 5585 Firewall• Cisco MDS 9148 SAN Switch• Cisco Catalyst 2960 distribution switch• Cisco UCS 6248UP FI Fiber Interconnect • Cisco UCS FI 6332 16UP Fiber Interconnect • HP S6200 NX IPS• A10 AX Series 3400 Server Load Balancer•… Show more Worked as Network Administrator in Jharkhand State Data Centre Project to Manage Below.o Configuration and management of below devices.• Cisco Nexus 7710 Switch• Cisco Nexus 5672UP Switch • Cisco ASR1002 Router• Cisco ASA 5585 Firewall• Cisco MDS 9148 SAN Switch• Cisco Catalyst 2960 distribution switch• Cisco UCS 6248UP FI Fiber Interconnect • Cisco UCS FI 6332 16UP Fiber Interconnect • HP S6200 NX IPS• A10 AX Series 3400 Server Load Balancer• A10 Thunder 5430-11 Server Load balancer• HP ArcSight SIEM toolo Provided Help and support to configuring below tools• CA E-Health • CA Spectrum• CA Nimsoft-UIM• CA ServiceDesk• CA Business Intelligence-BOXI• CA Network flow analysiso Network monitoring/management through CA Spectrum and NFA tool.o Provided network support for all Application hosting in JHSDCo Maintained Availability/Uptime of all the Network Devices o Checked the health status of all network devices on daily basis. o Did Configuration/change of network devices as per customer / internal requirement.o Created Daily checklist & Monthly Network uptime Report of Network devices Show less

Gandhinagar, Gujarat, India

Worked as EMS Engineer at Gujrat State Data Centre to Implement below tolls and manage the same: -• CA E-Health • CA Spectrum• CA NetQos-NFA• CA Nimsoft-UIM• CA ServiceDesk• CA Business Intelligence-BOXI

Patna, Bihar, India

Worked on implementation on BSWAN-140 Project for installation, configuration & Maintenance of below: - • HP MSR 30-20 Router• HP 5500-24G-PoE Switch• Wirespan 3000 Modem• Netagent IX(version 3.4.DY520a) SNMP Card of Uniline UPS• HP LaserJet Pro M201-M202 Network printer• Polycom RealPresence Desktop software• CA Spectrum Oneclick(10.0.0.0.251) Software on Windows 2K8• CA E-Health (6.3.2.11) Software on Windows 2K8• Symantec endpoint protection manager… Show more Worked on implementation on BSWAN-140 Project for installation, configuration & Maintenance of below: - • HP MSR 30-20 Router• HP 5500-24G-PoE Switch• Wirespan 3000 Modem• Netagent IX(version 3.4.DY520a) SNMP Card of Uniline UPS• HP LaserJet Pro M201-M202 Network printer• Polycom RealPresence Desktop software• CA Spectrum Oneclick(10.0.0.0.251) Software on Windows 2K8• CA E-Health (6.3.2.11) Software on Windows 2K8• Symantec endpoint protection manager (12.1.6) Software on Windows 2K8• Windows Server 2008 for Itanium based system on HP RX2660 server• Network monitoring/management through CA Spectrum Software• created report of all network equipment through CA E-Health Software• Managed Video Conferencing through Polycom RealPresence Desktop software• Provided Technical Support through phone/remote session about WAN link, software, and hardware related issue in remote location• Resolve the technical escalation at site• Helped in configuration of all site connectivity over lease line on OSPF network Show less

Bihar State Wide Area Network-Data Center Patna

Worked as Network Engineer L1 on below• Juniper J4350• M10i Router• Cisco 1841 Routers• 2950 catalyst switches• NOMUS-V.35 Modem• Nortel Switch• Managed Video Conferencing through Polycom software• Implemented Wireless Access points• Network monitoring/management through CA Spectrum Software• Worked on CA service desk manager tool for ticketing process.• Helped in configuration of all site connectivity over lease line on OSPF network

Jehanabad,Bihar

• Maintained Symantec endpoint protection manager• Installed Symantec Antivirus client to all Bank Desktop

Master’S Degree, Computer Science, A

MCA

Bca, Computer Science, A

BCA