Bikash Kumar Email & Phone Number

Bengaluru, Karnataka, India

• Working as Senior Technical Product Manager in Array Networks Global and Managing Below responsibility.
• Prepare product vision and strategy as per company goals.
• Market research and competitive analysis to identify trends, customer needs, and opportunities.
• Develop and maintain the product roadmap, prioritizing features and enhancements based on business value and customer feedback.
• Collaborate with stakeholders to ensure alignment and buy-in on product direction and… Show more Working as Senior Technical Product Manager in Array Networks Global and Managing Below responsibility.
• Collaborate with stakeholders to ensure alignment and buy-in on product direction and priorities.

Bangalore Urban, Karnataka, India

• Worked as Senior Technical Engineer in Array Networks India.
• Studying of release notes and understanding new features of the new release and documenting the same.
• Testing new features and sharing the understanding to help marketing, sales and Pres-sales.
• Technical training to SE's and support for new features & solution.
• Building and maintaining a demonstration environment in LAB for our solutions and products.
• Providing Technical content like (Datasheets, Solution… Show more Worked as Senior Technical Engineer in Array Networks India.

Bangalore Urban, Karnataka, India

• Worked as Senior Technical Support Engineer in Array Networks to work on Below mentioned.
• Worked on assigned ticket to me and solve the issue at earliest
• Handled all escalated ticket
• Reproduced customer issue in LAB and solved the issue
• No Customer escalation
• Performed RMA if any hardware issue

Bangalore Urban, Karnataka, India

• Worked as Internal IT & Lab Engineer in India Head office of Array Networks to Manage Below.o Manage Engineering, Support and Sales Engineer LABo Maintain Demo & Training LAB.o Perform testing of new feature & solution.
• FortiGate Virtual Firewall
• Array LLB
• Array DDOS
• Array AVX
• Array AG

Patna, Bihar, India

• Worked as Network Specialist in Bihar State Wide Area Network 2.0 Project to Manage Below.o Configuration and management of below devices.
• Cisco Nexus 7009 Core Switch
• Cisco ASR1013 Core Router
• Cisco ASR1006 Router
• Cisco ISR4351 Router
• Cisco 3650 Switch

Ranchi, Jharkhand, India

• Worked as Network Administrator in Jharkhand State Data Centre Project to Manage Below.o Configuration and management of below devices.
• Cisco Nexus 7710 Switch
• Cisco Nexus 5672UP Switch
• Cisco ASR1002 Router
• Cisco ASA 5585 Firewall
• Cisco MDS 9148 SAN Switch

Gandhinagar, Gujarat, India

• Worked as EMS Engineer at Gujrat State Data Centre to Implement below tolls and manage the same: -
• CA E-Health
• CA Spectrum
• CA NetQos-NFA
• CA Nimsoft-UIM
• CA ServiceDesk

Patna, Bihar, India

• Worked on implementation on BSWAN-140 Project for installation, configuration & Maintenance of below: -
• HP MSR 30-20 Router
• HP 5500-24G-PoE Switch
• Wirespan 3000 Modem
• Netagent IX(version 3.4.DY520a) SNMP Card of Uniline UPS
• HP LaserJet Pro M201-M202 Network printer

Bihar State Wide Area Network-Data Center Patna

• Worked as Network Engineer L1 on below
• Juniper J4350
• M10i Router
• Cisco 1841 Routers
• 2950 catalyst switches
• NOMUS-V.35 Modem

Jehanabad, Bihar

• Maintained Symantec endpoint protection manager
• Installed Symantec Antivirus client to all Bank Desktop

Master’S Degree, Computer Science, A

MCA

Bca, Computer Science, A

BCA