Bikash Kumar Kalia Email and Phone Number

 Commercial Activity - Purchase order- Billing -Invoices – Payment follow-up Customer Service -FMC & Non-Contract Management  Product Life cycle Management – Plannings Inventory management  Service & Parts Planning Managements Warranty claim & settlement supports  New Business Requirement Analysis & Vendor Management Product training to customers and operators on field. Technical support to the service team and customers  Failure Mode and Effect analysis & Problem-solving Skills  Diagnosis Skills on Mechanical, Hydraulic, electrical & advanced software technology Basic Knowledge on Microsoft Office, SAP, Consite & Insight Applications. Regular support to customers and dealers. Regular study on performance of competitors in HEMM. ABP - MIS share to the HO on Regular bases. Handling 8 members of on role service team.

Worked as Sr. Engineer & maintains head at Sainik Mining and Allied Services Limited, I had worked with 30 junior level engineers & supervisor to maintain machine availability. I had worked in CAT, Liebherr & liugong loader and wirtegen surface manner during this period.

Working as a Senior Field Service Engineer. Doing Installation & commissioning of new machine, Testing& Adjusting of Hydraulic System Pressure, Trouble Shooting of Hydraulic & Engine Problems, Complete Overhauling of CAT mining machine (Backhoe Loader, Wheel Loader, Excavators, Motor Grader and Dozer etc.)

• Traveling to client locations for equipment inspection.• Inspecting equipment and conducting routine maintenance.• Servicing and replacing old or faulty equipment.• Troubleshooting equipment malfunctions.• Installing new machines & do commissioning.• Proving technical support and training on new equipment to customer & operator.• Responding to customer callouts.• Adhering to all safety and performance regulations