Bikash Raya Email & Phone Number

Sydney

• Manage desktop devices (hardware and software) incidents to resolution.
• Provide support and maintenance for operating systems and standard office applications throughout the device lifecycle, including remote management using appropriate tools.
• Provide support for deskside issues and act as the point of contact at the site for all IT-related issues.
• Support deployment of windows images and applications using SCCM.
• Maintain documentation and ensure the asset management tool is up to date.
• Communicate effectively with end users throughout the service disruption/request and provide regular updates through standard client channels.

Sydney, New South Wales, Australia

• Enhanced help desk operations to ensure high-quality customer service and swift resolution of Level 1 technical issues.
• Managed an average of 10+ daily tickets through Jira, meeting SLA requirements.
• Conducted network troubleshooting and resolved hardware and software issues.
• Ensuring smooth onboarding and offboarding processes.
• Managed printer setup, imaging, and backup procedures.
• Utilized the Microsoft SARA tool to enhance O365 troubleshooting.

Sydney, New South Wales, Australia

• Delivered exceptional customer service and efficient problem-solving in a fast-paced cafe environment.
• Collaborated with colleagues to maintain a clean and functional cafe, promoting efficiency and safety.
• Co-ordinated to team success by training new staff and supporting coworkers during busy periods.
• Adapted to a busy cafe environment by quickly mastering the POS system and efficient cash handling and food preparation.

Bachelor'S Degree, Information Technology

Diploma & Advanced Diploma, It And Network Security, Competent

Diploma, Computer Science And Engineering, 94.5% (2Nd College Topper)