Bikash Kumar Mallick Email & Phone Number

Hyderabad, In

Bhubaneswar, Odisha, India

Bhubaneswar, Odisha, India

Project Leadership: Take ownership of the implementation process, lead project teams, and provide guidance to junior consultants. Collaborate with project managers to define project scope, goals, and deliverables.Requirements Gathering and Analysis: Conduct in-depth analysis of clients' business processes, workflows, and system requirements. Work closely with clients to understand their needs and translate them into actionable implementation plans.Solution Design: Develop comprehensive implementation strategies and design scalable solutions that align with clients' business objectives. Collaborate with developers and technical teams to ensure the successful integration of software solutions.Configuration and Customization: Configure and customize software applications based on clients' requirements. Leverage your technical expertise to implement complex workflows, data models, and system configurations.Testing and Quality Assurance: Develop and execute comprehensive test plans to ensure the reliability, functionality, and performance of implemented solutions. Identify and resolve any issues or bugs, working closely with developers and clients to address them effectively.Training and Documentation: Conduct user training sessions to ensure clients are proficient in utilizing the implemented solutions. Create and maintain documentation, including user guides, configuration guides, and best practice documents.Client Relationship Management: Foster strong relationships with clients, acting as a trusted advisor throughout the implementation process. Proactively identify opportunities for process improvement and system optimization to maximize client satisfaction and drive long-term success.Continuous Learning and Industry Knowledge: Stay up-to-date with industry trends, best practices, and emerging technologies. Share knowledge and insights with the team to enhance overall expertise and contribute to the company's growth.

Bhubaneswar, Odisha, India

Project Planning and Management: Collaborate with clients to define project objectives, scope, and timelines. Develop comprehensive implementation plans, including tasks, milestones, and resource allocation. Ensure projects are executed within budget and on schedule.Requirements Gathering and Analysis: Conduct in-depth analysis of client requirements, workflows, and existing systems. Translate client needs into functional and technical specifications. Identify gaps and recommend customizations or configurations to meet client expectations.Solution Design and Configuration: Design and configure our products or services to align with client requirements. Customize workflows, data integrations, and system configurations. Ensure the solution meets quality standards and best practices.Stakeholder Communication and Collaboration: Serve as the main point of contact for clients throughout the implementation process. Communicate project progress, risks, and dependencies to all stakeholders. Coordinate with internal teams, such as developers, trainers, and support staff, to ensure smooth collaboration and knowledge transfer.User Training and Support: Conduct training sessions for end-users to ensure a smooth transition and adoption of the implemented solution. Provide ongoing support and assistance to address user questions, issues, and concerns. Troubleshoot and resolve technical problems as needed.Change Management and Documentation: Assist clients in managing organizational change related to the implementation. Develop and maintain project documentation, including user manuals, process guides, and configuration documentation. Ensure knowledge transfer and enable self-sufficiency for clients.Quality Assurance and Testing: Conduct thorough testing and quality assurance of the implemented solution. Identify and address any functional or technical issues. Coordinate user acceptance testing and ensure successful system validation.

Bhubaneswar, Odisha, India

Establish and Maintain Customer Relationships: Serve as the main point of contact for assigned clients, building strong relationships based on trust and collaboration. Understand their goals, challenges, and requirements to provide personalized solutions and support.Customer Onboarding and Adoption: Guide clients through the onboarding process, ensuring a smooth and successful implementation of our products or services. Assist them in understanding the features, functionality, and best practices to drive adoption and achieve desired outcomes.Customer Success Planning: Collaborate with clients to develop comprehensive success plans that outline their goals, milestones, and key performance indicators. Regularly review and update these plans to align with evolving business needs.Proactive Support and Issue Resolution: Anticipate and address customer needs, concerns, and issues in a proactive manner. Troubleshoot problems, provide technical assistance, and coordinate with internal teams to deliver prompt and effective solutions.Product Training and Education: Conduct training sessions and workshops to educate customers on the effective utilization of our products or services. Enable clients to become self-sufficient by providing resources, documentation, and knowledge-sharing opportunities.Customer Feedback and Advocacy: Act as the voice of the customer within the organization, gathering feedback, insights, and suggestions to drive product enhancements and improvements. Advocate for customers' interests and ensure their feedback is addressed.Renewals and Upselling: Work closely with the sales team to identify expansion opportunities within your customer base. Collaborate on renewals, upselling, and cross-selling initiatives to drive revenue growth.Customer Success Metrics and Reporting: Track and analyze customer success metrics, such as adoption rates, customer satisfaction, and retention rates.

Bhubaneshwar, Orissa, India

Serve as the first point of contact for customers seeking assistance with our products. Respond to inquiries, troubleshoot technical issues, and provide solutions in a timely and professional manner via various communication channels (e.g., email, phone, chat).Issue Resolution: Investigate and diagnose reported problems by analyzing logs, error messages, and user feedback. Collaborate with internal teams to identify root causes and implement fixes or workarounds. Escalate complex issues to appropriate teams when necessary.Knowledge Base Management: Contribute to the creation and maintenance of a comprehensive knowledge base. Document common issues, troubleshooting steps, and best practices to enable self-service support for customers. Product Testing and Quality Assurance: Assist the QA team in testing new product releases, updates, and patches. Conduct thorough testing to identify bugs, usability issues, and potential enhancements. Provide detailed bug reports and feedback to the development team for prompt resolution.Customer Communication: Communicate effectively with customers to provide updates on the status of their reported issues. Set clear expectations regarding resolution timelines and follow up accordingly. Ensure customers feel supported and informed throughout the support process.Customer Feedback: Gather and document customer feedback regarding product features, usability, and enhancements. Identify trends and patterns in customer feedback to provide insights for product improvement. Advocate for customer needs and requirements within the organization.Training and Documentation: Create user guides, FAQs, and other support materials to assist customers in utilizing our products effectively. Continuous Improvement: Stay updated on industry trends, product knowledge, and emerging technologies. Contribute ideas and suggestions for process improvements, customer support enhancements, and overall product quality.

Bhubaneswar, Odisha, India

In my position as an Implementation Consultant at Salesforce, my key job is to manage the clients and deploy Salesforce Solutions. My tasks can be reduced to the following.Customer Collaboration and Requirement GatheringInitial Engagement: Understand the customers' business, objectives, and problems and actively help them to solve those problems.Requirements Analysis: Sister recruiters and managers held in-depth discussions to obtain even more detailed requirements to make sure that the consequent solution will fit the client’s needs.Business Process Mapping: Study and document the customer’s current business processes to determine how Salesforce can improve these processes and provide additional value.Solution Design: Provide assistance to the clients in the creation of a Salesforce solution tailored to their requirements and integrate it with other systems, if needed.Salesforce Implementation and CustomizationConfiguration and Setup: Implement according to the gathered requirements, including creating new objects, fields, workflows, and automation processes – all of which are stored on Salesforce.Customization: Use Process Builder, Flow and Lightning App Builder to modify Salesforce in accordance with tools developed for better usability and customer satisfaction.Data Migration: Analyze and implement plan to migrate data.

Kolkata, West Bengal, India

Programming on C# and SQL Server

Bhubaneswar, Orissa, India

Developer in NIC.

Bhubaneshwar Area, India

I was assigned with website development and maintenance.Working with HTMS, JavaScript, CSS