Bikash Rohila Email & Phone Number

• Maintained helpdesk and maintenance activities between customers through calls, email, or ticketing system and tracking the progress of service requests using Zendesk.• Hardware Configuration such as update driver, installing antivirus, printer and scanner driver, hardware setup, backup, cabling, rack mounting.• Implemented Azure Storage solutions, including Blob Storage, File Storage, One Drive for the users and managed according to company needs.• Resolving BSOD issues, Windows OS updates and upgrades are carried out, also creating a restore point, using third party tools for Windows Backup.• Use of Microsoft Intune to manage Mobile Application Management (MAM) and Mobile Device Management (MDM).• Developed SharePoint solutions to improve collaboration and communication between departments.• Creating restore point, installation of software, password management, upgrade license management of Apps and OS.• Executing Group Policy Object (GPO) for User and Computer configuration, deploying desktop wallpaper, lockscreen, blocking website, disable the power button for the users.• Creating user, deleting user, resetting password, shared mailbox, email support task, enabling and disabling MFA, self-service password reset, providing roles to user are carried on Microsoft 365.• Generated reports on help desk activities using ticketing software tools.• Setting up Personal Folder and Company drive along with NTFS permission for the files and folders for the users as per the requirements.• Troubleshoot the printer issues printer spooler, printer not responding, paper jam, toner change.• Outlook management for auto replies, creating signatures, zoom plugin, setting up calendars for meetings, add on plugin as per the company requirements.• Migrate users from on-premises AD to Microsoft Azure using AD connect.

• Provided exceptional customer service to ensure customer satisfaction.• Upsold additional products when appropriate.• Effectively multitasked within a fast-paced environment.• Adjusted bills and refunded money to resolve customers' service or billing complaints.• Completed daily opening and closing duties including cleaning counters and restocking supplies.• Recorded sales data accurately in POS system for end-of-shift reports.• Greeted customers in a friendly and professional manner, providing excellent customer service.