Bikram Suri Email & Phone Number

As a seasoned professional with over two decades of experience, I am passionate about revolutionizing customer care and process governance. My journey has been defined by my innovative vision, strategic operations expertise, and commitment to customer service excellence. I specialize in business process re-engineering and regulatory compliance, and I have a proven track record in team leadership and transition management.➤ WHERE CAN I ADD VALUE• Implement elite practices and standardized processes to enhance efficiency, effectiveness, and compliance.• Elevate satisfaction and retention through comprehensive customer care strategies and advanced training programs.• Ensure rigorous process adherence and regulatory compliance with meticulous audits and governance frameworks.• Mentor high-performing teams, fostering continuous improvement and innovation.• Drive business growth and service enhancement by integrating cutting-edge technologies.• Manage seamless transitions with minimal disruption, supporting staff through change.• Optimize workflows and reduce costs through business process re-engineering initiatives.• Establish and maintain processes aligned with regulatory standards, ensuring compliance and integrity.➤ KEY ACHIEVEMENTS • Ensured precision in the processing of non-straight health proposals on a national scale.• Orchestrated efficient operations of the centralized endorsement desk, spanning across India.• Achieved customer satisfaction by delivering top-quality services in both inbound voice and non-voice processes.• Led the CKYC desk operations, facilitating swift EIA creation, and upheld rigorous audit governance practices nationwide.• Headed a team of 165 members in Customer Care & Process Governance, oversaw functions like Inbound Call Centre and Policy Issuance.• Led process re-engineering efforts resulting in reduced average call handling time and improved customer service.• Successfully conducted POC for OCR technology in Motor Claims.• Managed branch operations for 38 branches across the North & West regions, including setting up new premises.• Secured the Group Personal Accident Insurance Policy for NDMC students.✎ About MeWith a steadfast commitment to excellence and a transformative approach to leadership, I am dedicated to driving continuous improvement and innovation in every aspect of my work. Let's connect to explore how I can bring this expertise to your organization.📧 Do reach me out at: bikramsuri63@gmail.com | +91- 9810000681