•Collected data from various sources like vehicle diagnostics, repair logs, parts inventory, customer records and service schedules using software system or database•Analysed collected data to identify patterns and insights to help improve workshop operation•Analysed vehicle performance metrics, identifying common maintenance issues, and understanding customer preferences and satisfaction levels•Monitored key performance indicators (KPIs) related to workshop efficiency, such as turnaround time for repairs, technician productivity, parts usage, and customer wait times•Evaluated customer data to understand purchasing patterns, service history, and feedback to improve overall customer satisfaction and retention•Generated reports, dashboards, and visualizations to communicate key findings and insights to workshop managers, technicians, and stakeholders.

• Assisted individuals with managing challenging behaviors through positive behavior Support strategies and communication techniques• Maintained accurate records of support provided, progress made, and any incidents or concerns• Provided companionship, empathy, and emotional support to individuals with disabilities• Maintained accurate records of support provided, progress made, and any incidents or concerns• Communicated with client, family member and stakeholder to understand and address client's needs.

-Helped customers with inquiries, product information, and locating items in the store.-Provided friendly and efficient service to create a positive shopping experience.-Communicated with colleagues in various departments to fulfil customer requests or address specific needs.-Worked to resolve issues of customers promptly and effectively regarding product concerns, processing refunds, or escalating complex issues to a supervisor.