Responsibilities:1. Operations Management: Oversee the overall operations of Sahil Project UK, ensuring smooth functioning across departments and identifying areas for improvement.2. Team Leadership: Manage and inspire staff and volunteers, encouraging a high level of performance, productivity, and engagement.3. Policy Development: Develop and implement policies and procedures to streamline processes, maintain compliance, and ensure ethical practices.4. Financial Management:… Show more Responsibilities:1. Operations Management: Oversee the overall operations of Sahil Project UK, ensuring smooth functioning across departments and identifying areas for improvement.2. Team Leadership: Manage and inspire staff and volunteers, encouraging a high level of performance, productivity, and engagement.3. Policy Development: Develop and implement policies and procedures to streamline processes, maintain compliance, and ensure ethical practices.4. Financial Management: Work closely with the chief executive officer to manage budgets, financial reporting, and banking operations to ensure fiscal responsibility.5. Record Keeping: Maintain accurate and up-to-date records, data, and documentation for efficient decision-making and regulatory compliance.6. Human Resources Management: Handle HR duties, excluding recruitment, such as performance evaluations, training, employee development, and conflict resolution.7. Volunteer Management: Oversee the recruitment, onboarding, and ongoing support of volunteers, recognising their valuable contributions.8. Team Building and Development: Organise team-building sessions and professional development activities to strengthen team dynamics and enhance skills.9. Safety and Compliance: Ensure compliance with health and safety regulations and industry standards, promoting a safe working environment for all.10. Problem-Solving: Analyse operational challenges, identify root causes, and implement effective solutions to enhance efficiency and effectiveness.11. Stakeholder Relations: Foster positive relationships with stakeholders, partners, and relevant authorities, representing Sahil Project UK professionally.12. Continuous Improvement: Continuously assess and improve operational processes, identifying opportunities for growth and optimisation.13. Communication: Facilitate effective communication between departments and teams to promote seamless collaboration and knowledge sharing. Show less

Duties & Responsibilities:• Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre which involves:• Document scrutiny & verification for visa processing• Handling cash & bank related transactions if assigned• Maintaining & recording all application data in a timely and accurate manner• Ensuring all administration & logistics of passport delivery to consulate / applicant /logistics company etc.• Conduct regular Audits for… Show more Duties & Responsibilities:• Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre which involves:• Document scrutiny & verification for visa processing• Handling cash & bank related transactions if assigned• Maintaining & recording all application data in a timely and accurate manner• Ensuring all administration & logistics of passport delivery to consulate / applicant /logistics company etc.• Conduct regular Audits for all processes & implement all new process rollouts • Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits. • Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.• Maintain adherence to the Service Level Agreements ’s for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective. • Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the role.• Maintain high standards of ethics, integrity and compliance with corporate procedures.• Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.• Ensure no penalties are incurred and monitor, track and maintain internal errors.• Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.• Ensure personal & professional development for self and team by conducting trainings on regular basis (product & process). Show less

Key Responsibilities: • Scanning Home office visa files and Handling UKVI Interviews.• Daily Accounts for all centres including Birmingham• Leading team in Management absence• Supporting training for new and existing staff• Processing applications and data entry for Indian and Ireland visa applications• Covering Vacs on public holidays for Home Office and Ireland applications• Support opening new VAC centres• Attending to inbound calls from customers and managing… Show more Key Responsibilities: • Scanning Home office visa files and Handling UKVI Interviews.• Daily Accounts for all centres including Birmingham• Leading team in Management absence• Supporting training for new and existing staff• Processing applications and data entry for Indian and Ireland visa applications• Covering Vacs on public holidays for Home Office and Ireland applications• Support opening new VAC centres• Attending to inbound calls from customers and managing email enquiries efficiently• Collection and scrutiny of passports from the application Centre including handover of Passports to the High commission and/or its Consulate.• Embassy Run as required • Handover of passports to Courier/Applicants• Key holder responsibilities opening and closing centres• Handling enquiries from other IVAC centres• Appointment allocation for all centres and managing slots• Organisation of Christmas parties• Handling of postal applications for UK Home Office• Scanning and uploading of UK Home office files and uploading on server• Handling customer queries in person, by email via and telephone• Banking, Fee collection and cash handling• Preparing reports for day-to-day transactions and forwarding to concerned authorities • General IT issue resolution including • Preparing process notes for new products Show less

• Processing applications and data entry • Attending to inbound calls from customers • Collection and scrutiny of passports form the Application Centre • Handover of Passports to the High commission and/or its Consulates. • Handover of passports to Courier/Applicants • Handling of postal applications • Scanning and uploading of documentation • Tracking of passports • Handling customer queries in person, by email and on the telephone • Fee collection and cash… Show more • Processing applications and data entry • Attending to inbound calls from customers • Collection and scrutiny of passports form the Application Centre • Handover of Passports to the High commission and/or its Consulates. • Handover of passports to Courier/Applicants • Handling of postal applications • Scanning and uploading of documentation • Tracking of passports • Handling customer queries in person, by email and on the telephone • Fee collection and cash handling • Preparing reports for day to day transactions • General administration duties Show less