Operations Manager
Current
Sep 2022 - Present
AeroLeads people directory · profile
Bikramjit Bajla Email & Phone Number
Operations Manager
at
Raize the Bar
1 work email found
@groupon.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Who is Bikramjit Bajla? Overview
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Quick answer
Bikramjit Bajla is listed as Operations Manager at Raize the Bar, based in Kolkata, West Bengal, India. AeroLeads shows a work email signal at groupon.com and a matched LinkedIn profile for Bikramjit Bajla.
Bikramjit Bajla previously worked as Production Manager at Siddesh Concrete and Customer Experience Manager at Weddingz.In. Bikramjit Bajla holds Mba from Siliguri Institute Of Technology.
Company email context
Email format at Raize the Bar
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{first}.{last}@groupon.com
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AeroLeads found 1 current-domain work email signal for Bikramjit Bajla. Compare company email patterns before reaching out.
Profile bio
About Bikramjit Bajla
Experienced Customer Service Manager with a demonstrated history of working in the e-commerce and hospitality industry for more than 12 years. Skilled in Customer Relationship Management (CRM), Teamwork, Team Building & Handling, Marketing, and Client handling. Strong professional with an MBA, specialized in Marketing.
Listed skills include Customer Service, Team Management, Crm, Market Research, and 13 others.
Current workplace
Bikramjit Bajla's current company
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6 roles
Bikramjit Bajla work experience
A career timeline built from the work history available for this profile.
Production Manager
Siddesh Concrete
Manufacturer and supplier of FlyAsh / Cemented bricks
Jan 2021 - Aug 2022
Customer Experience Manager
* Help in designing the customer experience strategy and deliver the positive results across our interactions with the clients & own the results.* Drive the customer experience of the region – less than 1% detractors* Manage customer escalations and processes associated with timely and effective customer issue remediation * Collate and analyze customer expressions of dissatisfaction and complaints, mystery shopper, and Net Promoter Score feedback, ensure that NPS increases across the organization over time – Currently at 68% NPS and 0% Detractor(s)* Create and provide information and training on initiatives and changes.
Mar 2019 - Sep 2020
Customer Service Manager
* Managing and building the entire process of the customer service team* Build training modules and train the new joiners about the entire process* Making KPI's for the team and ways to achieve them.* Monitoring agent performance. Call monitoring and feedback session to agents* Creating marketing plans and budget for promotions.
Aug 2017 - Feb 2019
Associate Manager Customer Service
* Review agents performance and productivity* Call monitoring and feedback session to agents* Keep track of attendance, login and logout time* Create a monthly roster for the team * Develop training documents that support operations* Handling customer queries through verbal and written communication* Providing resolution to escalations for customers* Conversion of inquiries to sales* Responding to escalations and queries within TAT* Maintain adherence to customer satisfaction as per company’s policy* Occasional interaction with the merchant for rapport build-up* Maintaining productivity report of agents
Jun 2011 - Jul 2017
Customer Service Executive
* Responsible for Customer Support Backend for prepaid & postpaid customers.* Supervision of the Prepaid & Postpaid Documentation & Activation Process.* Responsible for the refund process for Churned Sub base.* SPOC for Zonal MNP process.
Dec 2009 - May 2011
4 education records
Bikramjit Bajla education
Bachelor Of Science - Bs
10+2
Techno Model School
Education record
St Joseph'S School
FAQ
Frequently asked questions about Bikramjit Bajla
Quick answers generated from the profile data available on this page.
What company does Bikramjit Bajla work for?
Bikramjit Bajla works for Raize the Bar.
What is Bikramjit Bajla's role at Raize the Bar?
Bikramjit Bajla is listed as Operations Manager at Raize the Bar.
What is Bikramjit Bajla's email address?
AeroLeads has found 1 work email signal at @groupon.com for Bikramjit Bajla at Raize the Bar.
Where is Bikramjit Bajla based?
Bikramjit Bajla is based in Kolkata, West Bengal, India while working with Raize the Bar.
What companies has Bikramjit Bajla worked for?
Bikramjit Bajla has worked for Raize The Bar, Siddesh Concrete, Weddingz.In, Wse Group, and Nearbuy.Com.
How can I contact Bikramjit Bajla?
You can use AeroLeads to view verified contact signals for Bikramjit Bajla at Raize the Bar, including work email, phone, and LinkedIn data when available.
What schools did Bikramjit Bajla attend?
Bikramjit Bajla holds Mba from Siliguri Institute Of Technology.
What skills is Bikramjit Bajla known for?
Bikramjit Bajla is listed with skills including Customer Service, Team Management, Crm, Market Research, Competitive Analysis, Business Development, Online Advertising, and Business Strategy.
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