Bikram B. Email & Phone Number

Chandigarh, Ch, In

Mohali District, Punjab, India

Chandigarh Area, India

Bangalore

Performance Analytics {Sales COE - Channel BMS}Principal Accountability:* Lead & Manage Big Data based (SAP HANA) Sales Reporting Projects from concept to closure, applying Project Management processes and procedures* Advocate Big Data Based Standardized Business Intelligence & Management Systems* Analyze Business Requirements/Challenges, Perform Scoping activities; Propose & Implement Business Solutions with key focus on Usability, Business Impact & Customer… Show more Performance Analytics {Sales COE - Channel BMS}Principal Accountability:* Lead & Manage Big Data based (SAP HANA) Sales Reporting Projects from concept to closure, applying Project Management processes and procedures* Advocate Big Data Based Standardized Business Intelligence & Management Systems* Analyze Business Requirements/Challenges, Perform Scoping activities; Propose & Implement Business Solutions with key focus on Usability, Business Impact & Customer Experience* Winning Consensus by effective Convincing, Negotiation & Communication Skills* Data Mining, RCA, C&B Analysis* Achieve Business & Project objectives by effective Co-ordination, Delegation & Optimum Utilization of resources available onsite & across remote locations* Engage, Mentor & Motivate Project Teams* Training Business Leaders on the developed BI Solutions; Solution walk-through* Partner & Stakeholder Management up to Executive Leadership Show less

Csb Sales Organization (Mohali)

Reporting to India Lead, CSB Services Sales• Leading APOS Sales Team for U.S & Canada Consumer Segment• Deliver on Set Revenue/Margin Quota, KPI’s & Business SLA’s• Manage and Motivate the team for desired levels of Performance and Compliance• Owner for all Career Orientations / Discussions, Performance Management for the Team• Strategic Consulting, Business Plan Forecasting, Identifying & Implementing New Business Ideas• Liaison with Marketing for building Forecasts… Show more Reporting to India Lead, CSB Services Sales• Leading APOS Sales Team for U.S & Canada Consumer Segment• Deliver on Set Revenue/Margin Quota, KPI’s & Business SLA’s• Manage and Motivate the team for desired levels of Performance and Compliance• Owner for all Career Orientations / Discussions, Performance Management for the Team• Strategic Consulting, Business Plan Forecasting, Identifying & Implementing New Business Ideas• Liaison with Marketing for building Forecasts & Quality Demand• Develop Effective Strategies on Lead Generation, Implementation & Penetration• Focus on enhancing OpInc by leveraging appropriate Product Mix, Discounting & Lead Management• Conceptualized Pipeline Management for Outbound Sales• Managed the In-house Lead Generation Program for the Site• Formulating & Reviewing Process Policies, Compliance, Metrics & Spiff’s • Stakeholder interaction across different levels of leadership, and across remote locations• Implemented the Career Progression Program Curriculum for the LOB• Potential HR responsibilities of Hiring and Screening of new candidates Show less

Consumer Technical Support (Mohali)

• Conceptualized and Launched the PAN India Initiative – STS - “Save The Sale”• Defined the key metrics and quality standards for the start-up process• Managed the entire gamut of operations pertaining to a team of 22 direct reports & 2 SME’s• Streamlined the Refund Process for Customers landing to Tech Support Queues• Focus on reduced OpEx through Resolution, Ownership & People Capability • Feedback the Business on top refund reasons and Recommend measures

Uscts (Revgen), Mohali

• Pilot Sales Coach for the Specialized Sales Queue• Compile and Deliver Customized Trainings on Sales Tools, Products, Policies & Selling Skills• Create Individual Action Plans for Reps basis analysis on their trending KPI’s• Promote Ethical Selling, Provide Continuous Motivation & Support to Sales Reps • Review Performance Metrics & Goals/Stacks to raise the bar• Regular Audits / 1*1’s / Feedback for Sales Rep’s.• Designed & Implemented the Audit Sheet for the Queue

Uscts (Chat), Mohali

• Providing real-time Floor Support • Resolving Escalated Technical Issues & Handle Customer Escalations• Audit, Feedback & Coaching• TNI, Content Development & Training Delivery• Conduct Career Progression Programs for aspiring Coaches• SME for Windows 7, actively involved for it’s smooth launch • Monitoring Agents in terms of AHT, Shrinkage, ensuring Basic Hygiene and efficiencies• Outlier Management

New Hire Training Team, Mohali

• Conducting New Hire Process Training in an Instructor lead format• Design & Conduct KC’s for TNI & Training Effectiveness• New Product & Vitality Trainings• Content Development• First Point of Contact for the New Hire Batch till handover to Operations • Identify & bridge the gap between Training and Operations