Bikram K. Email & Phone Number

Perth, Western Australia, Australia

As a results-oriented Retail Sales Manager, I’ve consistently led teams to surpass sales targets and deliver exceptional customer experiences. My role involves strategic planning, team leadership, and operational excellence to drive business growth.Key Responsibilities:- Lead and motivate a dynamic sales team, fostering a high-performance culture and promoting continuous improvement.- Develop and implement effective sales strategies, optimizing product mix and inventory management to maximize revenue.- Ensure an exceptional customer service experience by training staff and maintaining high standards of service.- Analyze sales data and market trends to identify growth opportunities and areas for improvement.- Collaborate with cross-functional teams, including marketing and inventory, to execute promotional activities and enhance store performance.- Manage store operations, including budgeting, staffing, and compliance with company policies and procedures.Key Achievements:- **Customer Success Momentum Winner:** July 2024- **Successful Launch and Execution of Promotional Localization Campaigns:** These campaigns fostered rapport with local communities.- **Enhanced Customer Satisfaction:** Google Review Rating increased from 2.8 to 4.2 through a comprehensive training program for sales staff.Skills and Qualifications:- Proven track record of motivating and developing sales teams.- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.- Proficient in sales analytics and reporting tools, with the ability to use data to drive decision-making.- Knowledgeable in retail operations, including inventory management, merchandising, and customer service.- Adaptable and resilient, with the ability to thrive in a fast-paced and dynamic retail environment.

Perth, Western Australia, Australia

• Led sales team to achieve individual and store targets.• Conducted weekly performance reviews to identify gaps and provide support for improvement.• Provided concierge service to customers, setting expectations and ensuring satisfaction.• Directly involved in problem-solving to build trust in the brand.

Perth, Western Australia, Australia

• Greeted customers with a friendly attitude and actively listened to understand their needs.• Applied the HEAL IT principle for problem-solving to ensure customer satisfaction.• Achieved individual sales targets and KPIs consistently.• Ensured the store was always well presented to provide a positive shopping experience.

Kathmandu, Nepal

• Conducted market studies to provide in-depth analysis for clients, ensuring profitability from subsidiary companies for new ventures like online news portals and e-commerce.• Managed PR with stakeholders and clients, fostering strong relationships and brand awareness.• Trained and motivated staff for smooth operations, enhancing team productivity and efficiency.

Kathmandu, Nepal

• Managed PR for renowned universities, conducting seminars and promotional activities to increase visibility and engagement.• Provided career counselling services to clients, ensuring their needs were met and goals achieved.

Kathmandu

Accounts & Treasury (3 months):- Managed daily accounting entries and reconciliations.- Maintained the cash reserve ratio by balancing deposits, loans, and reserves.- Prepared memos for approval and daily performance reports for senior management.- Handled payroll management, administrative expenses, and quarterly financial reporting.General Administration & Branch Expansion (2 years):- Oversaw inventory management for the head office and 14 nationwide branches.- Facilitated Board of Directors' meetings and prepared memos for CEO/BOD approval.- Coordinated internal, external, and Central Bank audits.- Managed vendor relations, regulatory compliance, and ATM operations.Cash & Cash Operations (Extended Hours):- Supervised banking operations from 8 AM to 8 PM, ensuring secure vault management and compliance.- Approved large transactions and investigated discrepancies to ensure smooth operations.Retail Banking (2 years):- Offered diverse loan products, including home, education, hire-purchase, and heavy equipment loans.- Enhanced the Service Level Agreement for quicker loan processing.Smart Loan in 3 Days:- Conducted comprehensive customer assessments and prepared loan proposals for executive approval.- Performed credit checks and secured property mortgages to streamline the loan approval process.SME Banking (1 year):- Provided financial solutions for small businesses, including term and overdraft loans.- Conducted thorough business evaluations, financial analysis, and loan renewals to maintain strong client relationships.- Prepared feasibility reports for large projects and facilitated consortium financing.Branch Operation & Sales (1 year):- Ensured smooth branch operations and built rapport with local customers through social campaigns.- Reviewed and forwarded loan proposals for approval, implementing cost control measures to maximize profits.

• Monitored and supervised Optical Fibre Network nationwide, ensuring seamless connectivity for corporate clients.• Led installation teams, identified fibre breakages, and deployed splicing teams promptly to minimize downtime.• Configured media converters and MPLS for corporate clients, preventing network interruptions and providing 24/7 customer support.

Master'S Degree In Business Studies (Mbs), Business Studies

Bachelor, Business Studies

Financial Institution & Market Entrepreneurship & Small Business Management