Bikram Kumar Singh, Ph.D. Email and Phone Number
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With over 20 years of experience in corporate training and organizational learning, learning and development, customer-experience consulting, and performance improvement for customer-facing teams, I am the CEO of BK One Learning, a multinational training company that serves as a learning and development partner to over 350 Fortune 500 companies, many governments, and educational institutions in 52 countries worldwide. BK One is a global leader in customer experience (CX), organizational behavior (OB), organizational development (OD) training and consulting, and skills development for the IT/ITES, contact center, and BPO/BPM industries.As a multiple award-winning training professional and a recipient of the prestigious Chief Learning Officer award, I have trained over 70,000 professionals across various sectors and domains, including finance, technology, telecom, retail, and healthcare. A partial list of companies I have consulted as their training partner includes Ameriprise Financial, Convergys, Google, KPMG, Deloitte, McKinsey, PWC, Accenture, Meta, Cognizant, JP Morgan, Infosys, Macy's, American Express, Capital One, GE, EXL, Dell, Wipro, IBM, HCL, Mphasis, Citigroup, Microsoft, Intel, Cadence & WNS, to name a few.My core mission is to design and deliver cutting-edge learning solutions that enhance the learning experience, drive performance, and provide business outcomes. I hold a Ph.D. in Learning Technologies (Workforce Learning and Performance) from the University of North Texas, where I also obtained my MS in the same field. I also have an MBA in Human Resource Management from IMT-Ghaziabad (India) and an MDP in Human Resources from Stanford University. I completed my formative K-12 schooling at St. Columba's School in New Delhi-India.The ability to learn is innate, and people require a suitable 'vehicle' to stimulate, encourage, and catalyze learning. What drives me is my commitment to helping individuals and teams succeed on purpose and not by chance - by having better skills, more precise direction, and higher motivation.
Bk One Learning, Inc.
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President And Chief Learning OfficerBk One Learning, Inc. Aug 2016 - PresentNew York City, New York, UsHeading the organization and making it a global leader in Corporate and Retail training with presence in over 40 countries including USA, UK, Canada, India, Philippines, Malaysia, Kenya, Thailand, China, and Bhutan; and servicing more than 350 fortune 1000 clients.Trained and Certified over 8,000 Corporate Trainers on our multiple-award winning T3 program. Training Companies’ Startup specialist – Designing, Development, and Implementing Training systems and functions for top BPO’s all over India and Asia; including New Hire Training, Team Leader, CSAT, TTT, Leadership, Management trainings, etc. Training Partner and Consultant to large Tech, Financial Services, Telecom companies, and Non-Government/Government organizations, having personally trained more than 80,000 professionals.Coordinate training needs assessments with all departments and develop a training program/ training courses accordingly for our ‘corporate clients’. Build solid working relationships with C-level executives in marketing, finance, human resources, and other functions through formal and informal approaches at the workplace.Foster ethical values and cultural sensitivity in light of workforce diversity. Establish a solid and sustainable chain of knowledge linked through the entire management hierarchy to ensure core knowledge competencies for all levels of employees in the organization.Manage budget & administration of BK One’s corporate training business unit.Analyze outside-in views (i.e., views of stakeholders about company management) and inside-out views (i.e., views of company management about stake-holders) to identify disconnections between these views and to integrate them in a coherent manner.Encourage employees to continuously acquire and improve knowledge, skills, and abilities (KRAs) through targeted training courses, management development programs, and professional certifications.
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Advisory Council MemberGlg Aug 2009 - Jul 2024New York, Ny, Us -
Learning Consultant And Training PartnerAmeriprise Financial Services, Inc. Dec 2009 - Aug 2021Minneapolis, Mn, UsLearning Partner - US & UK Cross Cultural, Business Communication and Coaching & Feedback Skills, Customer Service Skills -
Learning Consultant And Training PartnerWipro Digital Operations And Platforms Jun 2004 - Aug 2020Bangalore, Karnataka, Ino Training Partner and Learning Consultant at Wipro BPO, Mumbai & Pune (India)• Consult Process Owners, Training head, Quality head and Operations’ Managers on improving C-Sat.• Business process management & improvement training and CSat Training for Capital One Bank (US Financial Services-Credit Cards; Individual & Small Business Accounts, Customer Service-Voice), and TBAS (Customer Satisfaction) training for American Express (US Financial Services-Consumer & Corporate Credit Cards-Customer Service) processes. Train the trainer, Team leader training, Manager training, Quality evaluator training, US Cross culture, Voice and accent, Customer service & sales training for agents.• Fundamental Voice training for New Hire batches including US cross culture, Soft Skills, Voice and accent, Customer service and Sales training. -
Training Partner And Learning ConsultantAlphabet Inc. Aug 2015 - May 2020Mountain View, Ca, Us -
Learning Consultant And Training PartnerHcl Technologies Jun 2009 - Dec 2018Noida, Uttar Pradesh, InLearning Consultant and Training Partner for New hire training, Customer Experience improvement training, and Continuous Improvement for a number of processes and clients (Macy’s, AT&T, British Petroleum, and Orange Telecom) at HCL Technologies and HCL BPO. -
Learning Consultant And Training PartnerConvergys Intelligent Contact Oct 2005 - Jun 2018Altrincham, Cheshire, GbTraining Partner and Learning Consultant at Convergys (now Concentrix) - Gurgaon, Bengaluru, Mumbai, Pune (India) • Consult Process Owners, Training head, Quality head and Operations’ Managers on improving C-Sat. • Business process management & improvement training, CSat Training for Capital One Bank (US Financial Services-Credit Cards; Individual & Small Business Accounts, Customer Service-Voice) and Orange Telecom (UK Telecom-Collections, Customer Service) processes. Train the trainer, Team leader training, Manager training, Soft Skills, Quality evaluator training, US Cross culture, Voice and accent, Email and Business writing skills, Customer service & sales training for agents, Train and Hire recruitment partner as well. • Fundamental Voice training for New Hire batches including US cross culture, Voice and accent, Customer service and Sales training. -
Training Partner And Learning ConsultantBnp Paribas Nov 2009 - May 2017Paris, FrBusiness process management & improvement training, Train the trainer, Team leader training, Manager training, Soft Skills, Quality evaluator training, US/UK Cross culture, Voice and accent, Email and Business writing skills, Customer service & sales training. -
Learning Consultant And Training PartnerAccenture Apr 2003 - Mar 2017Dublin 2, IeBusiness Process Improvement and Customer Experience Improvement (CSAT) Training & Consulting for a global leader in the hospitality industry... -
Learning Consultant And Training PartnerAt&T Aug 2009 - Dec 2016Dallas, Tx, Us• Consult Process Owners, Training head, Quality head and Operations’ Managers on improving C-Sat.• Business process management & improvement training, CSat Training for (Telecom-Collections, Customer Service) processes. Train the trainer, Team leader training, Manager training, Soft Skills, Quality evaluator training, US Cross culture, Voice and accent, Email and Business writing skills, Customer service & sales training for agents. -
Sr AdvisorUnited Nations Apr 2010 - Aug 2016New York, Ny, UsSkill Building Training and Consulting. -
Learning Consultant And Training PartnerAmerican Express Dec 2002 - Aug 2016New York, Ny, UsTraining Consultant at American Express, Gurgaon (India)Fundamental Voice training for New Hire batches including US cross culture, Voice and accent, Soft Skills, Customer service and Sales training. -
Founder, President, And Chief Executive OfficerBk One Learning Private Limited Feb 2002 - Aug 2016BK One Learning, Inc. has consistently been rated among the world's leading training organizations for the BPM and Training Outsourcing Industry. Founded by me in 2002, BK One is a multinational conglomerate based in more than 40 countries, including the USA, India, United Kingdom, France, Canada, Jordan, Dubai, Kenya, Bhutan, Malaysia, Thailand, Singapore, China, Philippines, Hong Kong, Japan, and Australia. With a pool of over 8,000 full-time, part-time, contract employees, and freelancers, BK One is one of the world's fastest growing Training and Learning Solutions Consulting Companies for the IT and Business Process Management industry.Rated as a Top 10 Business Process Management Training company by bpmindustry.com and trainingindustry.com, BK One specializes in providing diverse and varied training and consulting solutions for the BPM Industry. From 'new hire training' to 'NPS and CSat improvement training' to 'trainers' developmental programs' to 'leadership and support training,' BK One is a global top-20 training outsourcing company. BK One recognizes that many corporate clients have specific goals associated with the growth and development of their businesses. To help companies achieve those goals, BK One has designed corporate license and in-house workshop programs specifically geared to a particular company's resources, marketplace, customer base, and training needs. Whether implemented by their corporate training department or directly by BK One, the entire team is trained in a common business development methodology to optimize sales performance and profits. I envisioned, "What if?" "What if an organization could energize employees? What if we could develop team experiences that capture attention and generate enthusiasm? What if we could keep learners involved, delivering critical outcomes for the organization? What if... we could change the world of training"... -
President Of The Board Of DirectorsAsian Association Of Corporate Trainers Jul 2013 - Jun 2016Represent the Asian Corporate Trainers' fraternity.
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Learning Consultant And Training PartnerCapital One Oct 2002 - Sep 2015Mclean, Va, Us• Consult Process Owners, Training head, Quality head and Operations’ Managers on improving C-Sat.• Business process management & improvement training and CSat Training for Capital One Bank (US Financial Services-Credit Cards; Individual & Small Business Accounts, Customer Service-Voice), Train the trainer, Team leader training, Manager training, Quality evaluator training, US Cross culture, Voice and accent, Customer service & sales training for agents.• Fundamental Voice training for New Hire batches including US cross culture, Soft Skills, Voice and accent, Customer service and Sales training. -
Learning Consultant And Training PartnerExl Feb 2002 - Dec 2014New York, Ny, Uso Training Consultant at EXL Services, Noida (India) September, 2001 till August 2002 (1 year)• Fundamental Voice training for New Hire batches including US cross culture, Voice and accent, Customer service, Soft Skills, and Sales training. -
Board Member And Advisor, Industrial RelationsAsia Pacific Institute Of Management Jun 2009 - Jun 2014New Delhi, Delhi, InMember of the Board of Directors -
Training PartnerUsaid Mar 2010 - Jan 2013Washington, District Of Columbia, UsSkills development and set up a highly-skilled, native workforce for the US Contact Center industry in the Middle East area for several banking and financial services, telecom, information technology, and healthcare companies in the region. -
Learning Consultant And Training PartnerMphasis Sep 2002 - Aug 2012Bangalore, Karnataka, Ino Training Partner and Learning Partner at Mphasis BPO, Bangalore (India) • Consult Process Owners, Training head, Quality head and Operations’ Managers on improving C-Sat.• Business process management & improvement training and CSat Training for Capital One Bank (US Financial Services-Credit Cards; Individual & Small Business Accounts, Customer Service-Voice), Sallie Mae (US Student Loans-Customer Service) and EarthLink (Technical Support-Customer Service) processes. Train the trainer, Team leader training, Manager training, Quality evaluator training, US Cross culture, Voice and accent, Customer service & sales training for agents.• Fundamental Voice training for New Hire batches including US cross culture, Soft Skills, Voice and accent, Customer service and Sales training. -
Learning Consultant And Training PartnerCadence Design Systems Nov 2002 - Apr 2006San Jose, California, UsLearning Consultant and Training Partner -
Learning Consultant And Training PartnerSallie Mae Nov 2003 - Apr 2004Newark, De, UsLearning and Training Partner for Sallie Mae’s Offshore contact center at Bangalore. -
Learning Consultant And Training PartnerEarthlink Internet Feb 2003 - Jan 2004Atlanta, Georgia, UsLearning and Training Partner -
Senior Training Officer And Training LeadGe Capital May 1998 - Feb 2002Norwalk, Ct, UsCertified Trainer and Training Lead for two major US based processes including the first 'non-GE' process. As part of the pilot transition teams as training lead for GE Commercial Direct (CDI) and Hanover Direct (HDI), I helped in migrating and training pilot batches of over 1,000 agents and many trainers. My responsibilities included leading a team of trainers and conduct Induction, Pre process and process training. At GE, I was consistently awarded ‘Star of the month’ on several occasions.
Bikram Kumar Singh, Ph.D. Skills
Bikram Kumar Singh, Ph.D. Education Details
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University Of North TexasLearning Technologies For Workforce Learning And Performance -
University Of North TexasWorkforce Learning And Performance
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Institute Of Management Technology, GhaziabadHuman Resources Management
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Stanford University Graduate School Of BusinessHuman Resources Development
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Delhi UniversityBusiness/Managerial Economics
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St.Columba'S School, New DelhiPre-Medicine/Pre-Medical Studies
Frequently Asked Questions about Bikram Kumar Singh, Ph.D.
What company does Bikram Kumar Singh, Ph.D. work for?
Bikram Kumar Singh, Ph.D. works for Bk One Learning, Inc.
What is Bikram Kumar Singh, Ph.D.'s role at the current company?
Bikram Kumar Singh, Ph.D.'s current role is Global Leader in BPO & BPM Training | C-Level Coach | Organizational Learning & Development | CX Consulting | Six Sigma MBB | Agile L&D | AI & Learning Analytics | Systems Thinking | Educational Technologies |.
What is Bikram Kumar Singh, Ph.D.'s email address?
Bikram Kumar Singh, Ph.D.'s email address is bi****@****tle.com
What is Bikram Kumar Singh, Ph.D.'s direct phone number?
Bikram Kumar Singh, Ph.D.'s direct phone number is +9198114*****
What schools did Bikram Kumar Singh, Ph.D. attend?
Bikram Kumar Singh, Ph.D. attended University Of North Texas, University Of North Texas, Institute Of Management Technology, Ghaziabad, Stanford University Graduate School Of Business, Delhi University, St.columba's School, New Delhi.
What are some of Bikram Kumar Singh, Ph.D.'s interests?
Bikram Kumar Singh, Ph.D. has interest in Social Services, Children, Economic Empowerment, Environment, Education, Human Rights.
What skills is Bikram Kumar Singh, Ph.D. known for?
Bikram Kumar Singh, Ph.D. has skills like Training, Crm, Leadership, Management, Team Management, Coaching, Outsourcing, Performance Management, Business Process Improvement, Recruiting, Employee Engagement, Soft Skills.
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