Bikrant Singh Email & Phone Number

Delhi, India

Gurgaon, India

Goa

1. Stock Management:● Achieve highest take from the assigned portfolio of owners by managing the relationship, issue resolution and owner alignment on key issues● Take necessary actions for inventory control and ensure constant SRNs availability across the assigned portfolio● Drive actions and initiatives to winback properties● Deploy R&M and other resources at the property to win-back KB rooms and sold-out properties● Ensure revpar at the property by solving for… Show more 1. Stock Management:● Achieve highest take from the assigned portfolio of owners by managing the relationship, issue resolution and owner alignment on key issues● Take necessary actions for inventory control and ensure constant SRNs availability across the assigned portfolio● Drive actions and initiatives to winback properties● Deploy R&M and other resources at the property to win-back KB rooms and sold-out properties● Ensure revpar at the property by solving for perfect SMART inputs through owner alignment and internal coordination● Enhance take through VAS sales and TR% reneg● Take and drive decisions across offline demand, Supply, CX with the right balance2. Stakeholder Management:● Meet with owners to solve for complex owner issues / painful owners and resolve any escalations● Managing assigned portfolio of owners of the hub and prevent churn by solving partner issues proactively● Drive owner engagement to maintain customer experience in properties● Work and coordinate with central teams to drive various initiatives across the portfolio3. Superior Guest Experience:● Ensure cluster performance of Cx metrics against target● Manage daily operations of various SMART hotels and ensure adherence all OYO Operational Procedures and guidelines● Drive revenue by ensuring all bookings are being billed in the OYO tab and no booking is slipping or being misappropriated by the Owner● Ensure the local legal terms are well adhered, especially with regard to Foreign Travelers & Guest ID proofs.● Plan for emergency situations & dealing these with minimal cost impact- Water, Electricity, Staff Shortage, shifting etc.● Develop a loyal customer base to drive walk-in revenue and help achieve P&L targets for the cluster.● Ensure quality standards to promote repeat business4. Operations Efficiency:● Take initiatives for driving cost reduction and optimization of toiletries● Implement and lead new initiatives at property to maintain great guest experience Show less

Gurgaon, India