Co-Founder
Current
Dec 2023 - Present
AeroLeads people directory · profile
Bilal Hussain Email & Phone Number
Revolutionizing Customer Experience | Accounting & Audit | Quality Assurance | Website Development | 6+ Years in Training, Training & Development & HR | Product Compliance
at
Detach
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Revolutionizing Customer Experience | Accounting & Audit | Quality Assurance | Website Development | 6+ Years in Training, Training & Development & HR | Product Compliance
Location
Karāchi, Sindh, Pakistan
Who is Bilal Hussain? Overview
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Quick answer
Bilal Hussain is listed as Revolutionizing Customer Experience | Accounting & Audit | Quality Assurance | Website Development | 6+ Years in Training, Training & Development & HR | Product Compliance at Detach, based in Karāchi, Sindh, Pakistan. AeroLeads shows a matched LinkedIn profile for Bilal Hussain.
Bilal Hussain previously worked as Co-Founder at Detach and Senior Product Experience Analyst - I at Us Mobile. Bilal Hussain holds Acca, Accounting And Finance from Tabani'S School Of Accountancy.
Company email context
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Detach
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Profile bio
About Bilal Hussain
A motivated and versatile professional with six years of experience in customer support/engagement, data analytics, quality assurance, and training & development. Experienced in managerial and semi-managerial roles with a track record of improving performance. I have a hands on experience with Zoho, Hubspot, Sales force. Maestro etc. Responsible for delivering on Key Customer Satisfaction indicators (i.e. NPS, CSAT, CES, Service Levels). Proficient in MS Office tools, Flow HCM, HRIMs, ATSs, over 40 CRMs, and operations-oriented applications, with strong multitasking and decision-making skills in fast-paced environments.
Listed skills include Customer Experience, Client Relations, Customer Service Representatives, Human Resources, and 28 others.
Current workplace
Bilal Hussain's current company
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11 roles
Bilal Hussain work experience
A career timeline built from the work history available for this profile.
Senior Product Experience Analyst - I
Jul 2024 - Nov 2024
Product Experience Analyst - Ii
- As member of tier-02 tech team, responsible for sorting out telecommunication service issues on customers devices. - As one of the supervisors on floor, tasked to ensure other analysts are carrying out communications as per the set standards. - Responsible for carrying out backend tasks, and taking actions on customer's phone numbers.
Jan 2024 - Nov 2024
Product Experience Analyst
- Develop an understanding of company products to meet the company's current and future needs and convey those to customers from the United States.- Share responsibility for the product experience and have the expertise to optimize things from a customer perspective.- Responsible for handling questions, comments and complaints regarding our services via.
Jul 2023 - Nov 2024
Human Resource Manager
Tek Transmit
May 2020 - Dec 2023
Manager, Operations & Sales/Support
- Building and Nurturing connections with corporate decision-makers to sell various services/products and to ensure client retention. - Creating, coordinating and implementing Key Performance Indicators (KPIs) while simultenously ensuring performance improvement. - Responsible for managing every aspect of the employment process, including orientation and.
Apr 2023 - Jun 2023
Human Resources Specialist
- Develop and implement HR strategies and initiatives aligned with the overall business strategy. Overlooking management and employee relations by addressing demands, grievances, or other issues. - Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization. - Coordinating and managing the recruitment, selection.
Apr 2023 - Jun 2023
Team Coach
- Responsible for ensuring required CSAT/AHT targets are met for the assigned team members as well as managing absenteeism, shifts, shrinkage and adhering to client/company processes to ensure compliance as per our SLA. - Coordinating with management team to ensure adherence to complete in-house trainings (TMS and Litmos etc.) - Conduct weekly workshops.
Oct 2022 - Mar 2023
Floater/Rad, Operations
- Responsible for taking care of offline escalations [processing compensations and creating JIRA (technical) tickets] and live chat and email escalations while maintaining a daily log of valid/invalid escalations. - Relaying updates/activities in real-time to on-floor agents and managing the on-floor support. - Communicating product updates to employees.
Aug 2022 - Oct 2022
Customer Service Specialist
- Working as a customer support specialist for Walmart.com. - Responsible for actively corresponding with customers through emails and resolving their complaints, answering queries/concerns while simultaneously adhering to the set SOPs. - Tasked with maintaining high customer satisfaction ratio and significantly lowering average handling time by using.
Oct 2021 - Aug 2022
Training And Development Lead
- Worked as a Training & Development Lead and a Client Relations Coordinator. - Coordinating and corresponding with our Clients over the phone/email, conducting in-house training/refresher sessions and supervising internal QA/Audit. - Deploying and introducing various methods, verbiages to improve navigation skills, phrasing chats/emails, and gaining a.
Sep 2019 - Sep 2021
4 education records
Bilal Hussain education
Acca, Accounting And Finance
Tabani'S School Of Accountancy
Bachelor Of Business Administration - Bba, Business Administration And Management, General
Intermediate, Engineering, B
Bahria College N.O.R.E 1
Acca, Accounting And Finance
Tabani'S School Of Accountancy
FAQ
Frequently asked questions about Bilal Hussain
Quick answers generated from the profile data available on this page.
What company does Bilal Hussain work for?
Bilal Hussain works for Detach.
What is Bilal Hussain's role at Detach?
Bilal Hussain is listed as Revolutionizing Customer Experience | Accounting & Audit | Quality Assurance | Website Development | 6+ Years in Training, Training & Development & HR | Product Compliance at Detach.
Where is Bilal Hussain based?
Bilal Hussain is based in Karāchi, Sindh, Pakistan while working with Detach.
What companies has Bilal Hussain worked for?
Bilal Hussain has worked for Detach, Us Mobile, Tek Transmit, Orbilect, and Alpha Solutions Corp.
How can I contact Bilal Hussain?
You can use AeroLeads to view verified contact signals for Bilal Hussain at Detach, including work email, phone, and LinkedIn data when available.
What schools did Bilal Hussain attend?
Bilal Hussain holds Acca, Accounting And Finance from Tabani'S School Of Accountancy.
What skills is Bilal Hussain known for?
Bilal Hussain is listed with skills including Customer Experience, Client Relations, Customer Service Representatives, Human Resources, Sports, Employee Learning And Development, Training And Development, and Sales.
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