•Proficiently provide remote and on-site technical services specialized in the Sungrow,Inverex,Huawei,Solis,Goodwe,Growatt product range•Continued to support and enhance service delivery by optimizing processes and ensuring alignment with customer needs•Supervising the installation, operation, and maintenance of residential and industrial plants• Conducting analysis of cloud-based data to ensure optimal power generation system performance in accordance with expectations•Skilled in diagnosing and rectifying hardware issues of inverters and associated components•Efficiently troubleshoot and resolve software and firmware challenges for seamless equipment operations•Extensive experience in on-site rectifications and commissioning of residential and commericial PV power plants•Foster strong relationships with a diverse clientele, including distributors, installers, and end-users, ensuring high satisfaction levels•Verify and process warranty periods and claims for Sungrow,Inverex,Huawei,Goodwe products ensuring prompt service to clients•Remotely monitor the health and performance of the commsioned sites•Escalating critical issues to the R&D team, and ensuring an optimal solution.Skills: Product Knowledge · Troubleshooting · Maintenance · Product Management · Customer relationship management (CRM) · Renewable Energy •System Integration • Infrastructure & Efficient Energy Solutions

•Conduct telephone support to customers by assessing hardware, software, and network related issues on solar systems• Leading the site teams for Preventive maintenance and corrective maintenance.•Monitoring of plant Performance (PR or PLF) to achieve the guaranteed generation.•Plant Equipment monitoring & String Monitoring •Fault rectification in Array Box and Solar inverter Substation •Preparing the monthly & Daily generation reports related to availability•Provide solutions for repairs by performing remote troubleshooting and diagnostic evaluationResolves quality issues by identifying problems, examining solution options, implementing action plans and providing resources•Worked closely with R&D team to handle technical customer queries and enhanced the product based on the customer’s feedback in an Agile-Scrum development environment.

Developed Business foundation skills, Work ready skills , Technical Engineer skills.