-Lead the onboarding process for new clients, ensuring a seamless transition and successful implementation of chatbot solutions.- Develop and maintain strong relationships with clients, serving as their primary point of contact for all inquiries and support needs.- Proactively identify opportunities to optimize customer satisfaction, retention, and reduce churn rates.- Collaborate with cross-functional teams including Sales, Product Development, and Marketing to address customer needs and drive product improvements.- Provide technical support and troubleshooting assistance to clients, resolving issues in a timely and efficient manner.- Conduct regular check-ins and performance reviews with clients to assess satisfaction levels and identify areas for improvement.- Develop and deliver training sessions and educational materials to help clients maximize the value of our chatbot solutions.- Utilize data analytics and reporting tools to track key metrics and performance indicators, providing insights and recommendations for enhancing customer success initiatives.- Stay informed about industry trends, best practices, and emerging technologies related to customer success and SaaS solutions.- Develop and implement escalation procedures for unresolved or complex issues, ensuring timely resolution and minimal disruption to the client's operations.- Create and maintain comprehensive documentation including user guides, videos tutorials, and knowledge base articles to facilitate self-service support and enhance user experience.- Regularly create customized demos based on customer requirements to showcase the capabilities of our chatbot solutions

• Respond to incoming cases of client services during peak times.• Extracting problem resolutions requiring extensive analysis, troubleshooting and escalationto product development.• Conduct extensive troubleshooting and identifying root cause of customer's issue.• Respond and analyze complex inquiries of technical and functional nature not in routineand require deviation from standard procedures.• Identify, propose and enforce escalation process improvements.• Identify support tools gaps, enhance needs and propose solutions.

• Responsible for handling technical-support and support related questions for Client’scustomers and Partners.• provided prompt, reliable, and accurate information to customers while maintainingeffective communications during conversations by adjusting to the pace and technical levelof the customer.• Responsible for ensuring call resolution in a timely manner, while maintaining the highestlevel of quality support in every customer interaction.• Accurately logging all interactions via Client’s Contact Management System.• Achieve call center metrics as defined by the Supplier.• Recognize and adjust support approach to accommodate all levels of customer’sexperience.• Educate customers on support options, and the steps being taken to resolve the issue,including online tutorials, in-store programs and help applications built into the programs.• Communicate positively with team members, customers, and other partners.• Escalate issues to the appropriate department according to Client’s Procedures.• Adhere to the planned schedule which announced by WFO

• Created a positive, achievement-oriented, and structured learning environment thatexcites and invests in individuals.• Motivated students to reach high academic and behavior standards.• Maintained knowledge of the rules for robotics competitions.• had the ability to work with students in a way that boosts confidence, inspires theirtechnical learning, builds both problem-solving and collaborative skills, and puts studentsinto the position of better understanding.• Collaborate with mentors to build, lead, maintain, and keep morale and culture up toexpectations.• Assessing the quality of individuals work according to the organization quality standards.

- mentoring and coaching the team to compete in national and international championships.- learn the new rules for First Lego League (FLL) Championship.- monitors and coach students during implementation phase