Bilal Ansar Email and Phone Number

An IT/PC Support Engineer plays a critical role in maintaining and improving an organization's IT infrastructure. They provide technical assistance to ensure that computer systems and networks run efficiently and effectively, and they support users in resolving technical issues. Key Responsibilities: 1. Trouble-shooting thru remote session or visiting users so as complaint is attended in defined TAT, as instructed by DOM. 2. OS Installations, upgrades, deployment, maintenance… Show more An IT/PC Support Engineer plays a critical role in maintaining and improving an organization's IT infrastructure. They provide technical assistance to ensure that computer systems and networks run efficiently and effectively, and they support users in resolving technical issues. Key Responsibilities: 1. Trouble-shooting thru remote session or visiting users so as complaint is attended in defined TAT, as instructed by DOM. 2. OS Installations, upgrades, deployment, maintenance hardware & Software’s support. 3. Daily SOD/EOD support to branches including Year-end and half year support 4. Provide support to different desktop applications which are being used in Head office, branches and other locations of the Bank. 5. Coordination with vendors for hardware repairing, part replacement & warranty claim. 6. Ensuring IS Compliance thus only authorized software and tools are used. 7. SMART Phone & Tablet configuration with support. 8. UBL Projects & Special Tasks. 9. HO/Branches/Back Office Departments BCP activity. 10. HO Compliance 24 X 7 support activity. 11. Branch IT infrastructure revamping, Branch/Back offices Network, IP Phone deployment, ATM, Hajj operation and other IT related Supports. 12. Periodic visits to the branches / sub-offices and ensure every branch / sub-office of his domain is visited during the quarter and duly signed visit report is submitted. 13. WebEx, Zoom & other Audio/Video conferencing support including BoD meetings. 14. Inventory management. Show less