With over 11 years of diverse work experience in operations management, surveillance supervision, and customer service representation, I am a seasoned professional with a proven track record of delivering results. I currently serve as the Chief Operating Officer at Dialium Technologies, a leading provider of innovative solutions for the telecom industry.In this role, I oversee and optimize various operational processes, such as budgeting, planning, performance management, quality assurance, and compliance. I also lead and empower a cross-functional team of operations, sales, and customer service staff, fostering a collaborative and customer-centric culture. My core competencies include data analysis, process improvement, strategic planning, and decision making. I am passionate about leveraging my skills and expertise to drive operational excellence and customer satisfaction at Dialium Technologies and beyond.