Bilal Bouchemal Email & Phone Number

Poznań, Wielkopolskie, Poland

• Manage the end-to-end order handling process in the ERP system, ensuring accuracy and timely approval.
• Create and maintain internal and external reports on order status, availability, and performance for stakeholders.
• Provide first-level support and coordination with international customers, focusing on relationship management with MENA region clients.
• Address order discrepancies, manage returns, and issue credit notes, ensuring timely resolution of issues.
• Support sales managers in sales processes and contribute to strengthening customer relationships.
• Assist with task tracking and milestones for international markets, ensuring timely delivery and communication across teams.

Biała Podlaska, Lubelskie, Poland

Biała Podlaska, Lubelskie, Poland

• Supported the daily operations of TransitNet Client Centers by providing assistance with customs procedures and handling customer issues.
• Managed data entry and ensured accuracy for customs declarations, supporting over 50 client centers.
• Monitored operations, and registered data, and maintained control over tax and duties limits, coordinating with headquarters when needed.
• Facilitated communication between clients, customs administration, and brokers to resolve issues and clear cargo in transit.
• Developed daily progress reports and handled documentation to support customs administration requests.

Master'S Degree, Engineering Management (Specialization: Managing Enterprise Of The Future), Very Good With Distinction

Bachelor'S Degree, Electrical And Electronics Engineering, Mention Bien

High School Diploma, Mathematics, Mention Très Bien