Aftersales Service Responsible
CurrentCoordinating and preparing to meet delivery dates with customer satisfaction in mindWarranty management, complaint management and maintaining customer relations.Acting as the primary point of contact for yacht owners, captains and crew membersWarranty - responsible for the overall operation of the warranty policy, warranty audits and achieving brand targets.Carry out all processes of warranty claim operations from preliminary approval, assessment of claims, claim payments and foreign operations to return to service and check and monitor the services on this matter.Managing Repair OrdersHandling warranty claims and spare parts requestsCollaborating with local service providers to secure necessary resources