Bilal Hasan work email
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Bilal Hasan personal email
Technical Service Specialist Hitachi Industrial Equipment & Solutions America, LLCSupported Technical Service team through technical support, product sampling, tiered technical training. Built relationship with distribution sales representatives on Hitachi industrial marking and coding equipment. • Salesforce (CRM): Utilized Lightning for technical service case creation, warranty appraisals and sample requests record documenting.• Liaison with sales team for sampling request specifications, equipment quote approval and OEM integrationSample Lab Application• Performed a variety of sampled materials across customer end products and specifications• Utilized specific testing methods to ensure real-world application to end user printing speed, adhesion and print quality requirements Quality Analysis• Performed product and part failure analysis from warrantied parts• Liaison with Japan engineering team for equipment & part upgrades to be released to service team in field service bulletins (FSBs)• Performed (HMI) software testing (debugs, logged defects, installation and upgrades to software)Training• Developed training program and instructional material on safety, troubleshooting, maintenance and installation of specific software and hardware pertaining to inkjet products.• Train and develop service and sales personnel for the purpose of instructing & application end-users and clientsProjects• Assisted technical team in the integration of vision system code verification for Great Lakes Coca-Cola• Coordinated with Hitachi Europe & Japan engineering team to lead training for Vision System Software and installation Associate Application Support Specialist Videojet Technologies Inc. September 2014 - December 2018 | Wood Dale, IL• Provided technical support to end user and field service across multiple technologies (inkjet, lasers, thermo-transfer over-printers)• Created/edited knowledge articles and field service bulletins on issues & updates pertaining to inkjet and laser printers to be internally published for field support• Generate sales leads (hot & cold) from new and existing customers to meet quarterly quotas.• Provide Videojet Remote Service support (cloud based troubleshooting and preventative maintenance)• Meet monthly and quarterly Key Performance Indicators (KPIs) EDUCATIONBachelors of Science in Electronics Engineering Technology (BSEET) January 2012 - June 2014DeVry University in IllinoisGPA: 3.1 out of 4.0
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Electrical Engineer CounselorJptOak Forest, Il, Us -
Technical ConsultantJpt Laser Oct 2022 - PresentShenzhen, Guangdong, Cn -
Electrical Engineer CounselorJpt Nov 2022 - Jan 2024Singapore, Sg
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Technical Service SpecialistHitachi Industrial Equipment & Solutions America, Llc Nov 2019 - Dec 2022We Are Located In Elk Grove Village (Il) & Ontario (Ca) & Charlotte (Nc) , UsSupported Technical Service team through technical support, product sampling, tiered technical training and technical writing. Built relationship with distribution sales representatives on Hitachi industrial marking and coding equipment. Advised sales team with technical support and product implementation.Sample Lab Application• Performed a variety of sampled materials across customer end products and specifications• Utilized specific testing methods to ensure real-world application to end user printing speed, adhesion and print quality requirements Quality Analysis• Performed product and part failure analysis from warrantied parts• Liaison with Japan engineering team for equipment & part upgrades to be released to service team in field service bulletins (FSBs)• Performed Human Machine Interface (HMI) software testing • Troubleshoot multiple product line parts and components for warranty processTraining• Developed training program and instructional material on safety, troubleshooting, maintenance and installation of specific software and hardware pertaining to inkjet products.• Trained and develop service and sales personnel for the purpose of instructing & application end-users and clientsProjects• Assisted technical team in the integration of vision system code verification for Great Lakes Coca-Cola• Coordinated with Hitachi Europe & Japan engineering team to lead training for Vision System Software and installationSales• Prepared estimates for product inquiries from new and prospective clients• Liaison with sales reps for technical product requirements for quotes, warranties, and materials consumption for customer production requirements• Conducted product trials & demos on-site for existing & prospective clients• Consult with clients post-purchase on product performance and provided on-going support
Bilal Hasan Skills
Bilal Hasan Education Details
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Devry UniversityElectronics Engineering Technology -
Moraine Valley Community College
Frequently Asked Questions about Bilal Hasan
What company does Bilal Hasan work for?
Bilal Hasan works for Jpt
What is Bilal Hasan's role at the current company?
Bilal Hasan's current role is Electrical Engineer Counselor.
What is Bilal Hasan's email address?
Bilal Hasan's email address is bi****@****jet.com
What schools did Bilal Hasan attend?
Bilal Hasan attended Devry University, Moraine Valley Community College.
What are some of Bilal Hasan's interests?
Bilal Hasan has interest in Children, Civil Rights And Social Action, Environment, Education, Science And Technology, Human Rights, Animal Welfare, Health.
What skills is Bilal Hasan known for?
Bilal Hasan has skills like Microsoft Excel, Microsoft Word, Powerpoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, C++, English, Java.
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