Bilal Khalid Email & Phone Number

Islamabad, Pk

United Kingdom

•Ensuring that an organization's customers pay their invoices on time and in full.•Chasing up late payments.•Negotiating payment plans.•Issuing legal proceedings when necessary.•Assessing the creditworthiness of new and existing customers.•Generating and sending invoices to customers.•Monitoring and tracking pending invoices.•Addressing and resolving payment discrepancies, disputes, and billing issues.•Debt collection and collaborating with debt collection agencies when required.•Maintaining accurate records of customers' payment history and debt recovery efforts.

Surrey, England, United Kingdom

I am responsible for directly managing and developing a team to efficiently and effectively achieve business and campaign objectives, ensuring quality standards are adhered to at all times.Main Responsibilities:• Ensuring any agents with performance issues have been followed up with and tracked.• Daily meetings with my team, ensuring Team understand daily & trended actual results versus the goals identifying agent outliers.• Establishing priorities for the day and reviewing the execution of any process-level plans. Call meetings throughout the day as required to make real time adjustments based on the days. performance throughout the shift.• Utilizing time daily to facilitate Agent development.• Observing agents to identify and nurture their strengths and weaknesses which in turn creates an effective and sustainable team. Ensure all key performance indicators are consistently met and exceeded.

Austria

The Corps Saint Lazarus International (CSLI), or simply the Lazarus Union, is an international non-governmental organization that focuses on humanitarian aid and civil protection, whilst following the principles of Saint Lazarus; tolerance, humility, mercy and charity.[2] The Lazarus Union has members in more than 120 countries and enjoys General Consultative Status[3] with the ECOSOC of the United Nations.

Austria

Acton, England, United Kingdom

• Leading team of 10 people and assisting the current manager• Data management, entry and analysis using SAP business one software for alloperations as well as roundsman enterprise software.• Sending referential emails/Data to all the business depots in UK including headoffice.• Ensuring organization supply chain from purchasing food serving items fromSuppliers.• Making sure products comes at the right time & deliver to customer safely.• Taking the orders from clients and processing them.• Transferring stock orders using software.• Resolve customer issues and follow-up on customer.• Complete call and query logs.• Transferring stock orders to different dairies using software.• Dealing with complaints and escalation issues while taking ownership to resolve customer's issues at first contact.• Highlighting major issues to the manager to improve the service.

Remote

• Using Enterprise( Roundsman) software for all operations. • Ensuring organization supply chain from purchasing food serving items from Suppliers. • Making sure products comes at the right time & deliver to customer safely. • Taking the orders from clients and processing them. • Transferring stock orders using software. • Resolve customer issues and follow-up on customer. • Complete call logs and reports. • Resolve Billing Issues.• Dealing with complaints and escalation issues while taking ownership to resolve customer's issues at first contact.• Highlighting major issues to the manager to improve the service.

United Kingdom

• Leading team of 10 people and assisting the current manager• Data management, entry and analysis using SAP business one software for alloperations• Sending referential emails/Data to all the business depots in UK including headoffice.• Ensuring organization supply chain from purchasing food serving items fromSuppliers.• Making sure products comes at the right time & deliver to customer safely.• Taking the orders from clients and processing them.• Transferring stock orders using software.• Resolve customer issues and follow-up on customer.• Complete call and query logs.• Transferring stock orders to different dairies using software.• Dealing with complaints and escalation issues while taking ownership to resolve customer's issues at first contact.• Highlighting major issues to the manager to improve the service.

United Kingdom

• Data management, entry and analysis using SAP business one software for alloperations• Sending referential emails/Data to all the business depots in UK including headoffice.• Ensuring organization supply chain from purchasing food serving items fromSuppliers.• Making sure products comes at the right time & deliver to customer safely.• Taking the orders from clients and processing them.• Transferring stock orders using software.• Resolve customer issues and follow-up on customer.• Complete call and query logs.• Transferring stock orders to different dairies using software.• Dealing with complaints and escalation issues while taking ownership to resolve customer's issues at first contact.• Highlighting major issues to the manager to improve the service.

Islamabad (Corporate Office)

● Implementation of office policies and procedures.● Management of internal staff relations.● Management of staff attendance, monitoring, and scheduling of sales team area visits, leaves, timesheet.● Scheduling of corporate meetings and refreshment arrangements for guests.● Management of petty cash and daily office expenses.● Maintainence of hard copy and electronic filing system.● Coordinating and maintaining records for staff office space, phones, parking, company credit cards, and office keys.● Collection of quotations from different companies, contractors and suppliers regarding different contracts and materials required.● Assisting official correspondence with dealers/departments.● Coordinating activities of various clerical departments and workers within departments● Evaluation and management of staff performance.● Establishment of procedures for record-keeping and monitoring of records.● Ensuring the security and confidentiality of data.● Analyzing and monitoring of internal processes.ZRK Call Center Duties • Training of call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. • Ensuring agents understand and comply with all call center objectives, performance standards, and policies. • Answering agent questions regarding best practices or difficult calls. • Identifying operational issues and suggesting possible improvements. • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary. • Working with other supervisors and management team members to support agents and maximize customer satisfaction.

Islamabad, Pakistan.

● Maintaining the floor as per company standards.● Customer guidance and handling their queries.● Verification of stock received.● Correspondence with suppliers for consistent stock availability.● Conducting section inspection for implementation as per company standards and planogram.● Implementation of leaflet promotions.● Staff scheduling.● Human management.● Warehouse management and housekeeping.● Selling area management and housekeeping.● Conducting regular training of the junior staff for their morale-boosting.● Labeling and price survey.● Taking care of the whole section in the absence of Section Manager.

Uae (Dubai)

● Leading an administrative team.● Explain human resources procedures and policies for all employees.● Making travel and accommodation arrangements for company directors.● Handling administrative requests from members of the office team.● Controlling the office petty cash flow.● Respond to employee questions during the entrance and exit interview processes.● Access employee performances and issue disciplinary notices.● Managing, scheduling and arranging office transportation for authorized staff.● Visa arrangements, passports and stamping from ministry for new and existing employees.● Generate employee tracking reports each month in coordination with department heads.● Scheduling meetings with different clients and municipality officials and arranging refreshments for them.● Purchasing stationery, other office daily use items as well as IT equipment.● Arranging weekly staff meetings to address their issues and listening to their opinions.● Updating HR policies as and when required.

Uae (Dubai)

● Assist the IT Director as needed in providing services to employees and systems management.● Provide user-level training on daily applications used, including, but not limited to MS Word, MS Excel, MS Outlook, MS Publisher, Adobe Acrobat, and other basic computer-related skills.● Provide user level technical support for end-users, computers, printers, etc.● Assist with procurement and implementation of new servers, technology, etc.● Assist with data storage architecture.● Perform other duties as needed like purchasing IT equipment.● Assist with the creation and documentation of technical knowledge base for common issues experienced by end-users.● Assist with user management. (Adding and deleting users from AD, working with emails, etc.)● Monitor printers, copiers, and fax machines to make sure they are working properly and getting regular maintenance.● Provide a high degree of professionalism and end-user satisfaction and work well with others.● Assist with user management. (Adding and deleting users from AD, working with emails, etc.)● Assist with end-user system updates and monitoring. Including Patch management, spyware removal, and testing, virus checking, ensuring backup of data files, etc.