Rogers Technical Support Consultant-Ignite
North York, Ontario, Canada
- First stop for customers with technical issues, resolved various internet, tv and home phone issues including hard down, intermittency, slow speeds, email complaints, etc.
- Provided excellent customer service and used problem-solving skills to fix network and hardware related issues on call leaving several customers satisfied daily and consistently received great customer feedback
- Led team huddles and discussed new department processes
- Displayed analytical skills by utilizing in house tools including Motive SMP to locate cause of technical issue