Bilal Muhammad Email & Phone Number

North York, Ontario, Canada

• First stop for customers with technical issues, resolved various internet, tv and home phone issues including hard down, intermittency, slow speeds, email complaints, etc.• Provided excellent customer service and used problem-solving skills to fix network and hardware related issues on call leaving several customers satisfied daily and consistently received great customer feedback• Led team huddles and discussed new department processes • Displayed analytical skills by utilizing in house tools including Motive SMP to locate cause of technical issue

North York, Ontario, Canada

• Resolving customers technical issues pertaining to internet • Documented notes on each customer account and escalated tickets for further investigation• Provided good customer service to Rogers customers using good interpersonal skills• Quickly learned and utilized technical tools like ICM, SGI, SMP, F2, XRAY to fix technical problems pertaining to Rogers internet

Richmond Hill, Ontario, Canada

• Comprehensively solved technical issues for field technicians• Resolved all issues pertaining to all lines of businesses including TV, Internet and Home Phone• Assisted with provisioning, account issues and made escalations to bridge and IT team• Quickly learned new tools in fast paced environment including: WOM, SQV, Maestro, Rogers Internal Tool, Tier 2 Tool• Provided good customer service to technicians and resolved their problem in a timely manner so that they can install the service for the customers