Bilal Muhammad Email & Phone Number

North York, Ontario, Canada

• First stop for customers with technical issues, resolved various internet, tv and home phone issues including hard down, intermittency, slow speeds, email complaints, etc.
• Provided excellent customer service and used problem-solving skills to fix network and hardware related issues on call leaving several customers satisfied daily and consistently received great customer feedback
• Led team huddles and discussed new department processes
• Displayed analytical skills by utilizing in house tools including Motive SMP to locate cause of technical issue

North York, Ontario, Canada

• Resolving customers technical issues pertaining to internet
• Documented notes on each customer account and escalated tickets for further investigation
• Provided good customer service to Rogers customers using good interpersonal skills
• Quickly learned and utilized technical tools like ICM, SGI, SMP, F2, XRAY to fix technical problems pertaining to Rogers internet

Richmond Hill, Ontario, Canada

• Comprehensively solved technical issues for field technicians
• Resolved all issues pertaining to all lines of businesses including TV, Internet and Home Phone
• Assisted with provisioning, account issues and made escalations to bridge and IT team
• Quickly learned new tools in fast paced environment including: WOM, SQV, Maestro, Rogers Internal Tool, Tier 2 Tool
• Provided good customer service to technicians and resolved their problem in a timely manner so that they can install the service for the customers